Associate Patient Support Program Safety & PV Oversight Director

Front Door Defense

Morrisville (NC)

On-site

USD 150,000 - 190,000

Full time

14 days+

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Job summary

United Therapeutics seeks an Associate Director to lead safety governance for Patient Support Programs, ensuring compliant data exchange and end-to-end pharmacovigilance across products. The role focuses on risk management, inspection readiness, and cross-functional alignment with global safety standards.

The position is based onsite in Morrisville, NC, demanding strong leadership and a track record in this regulatory domain.

Qualifications

Bachelor's degree in health care or life sciences with 12+ years in pharmacovigilance.
Alternatively, Bachelor's with 10+ years and Master's.
PharmD or international equivalent with 7+ years in pharmacovigilance.

Responsibilities

Lead safety governance and compliance for PSPs and GPS to ensure rigorous documentation and surveillance across products.
Provide strategic direction to PSP teams and vendors on changes in business practices for safety and regulatory impact.
Maintain unified data exchange procedures and oversee ICSR processing per SOPs and industry standards.
Oversee inspections, CAPA and audits; ensure CAPA plans address findings and regulatory expectations.
Serve as an enterprise safety governance leader to drive cross-functional collaboration and regulatory readiness.

Skills

Pharmacovigilance

Call center management

GVP regulation

ICSR processing

Data exchange systems

Stakeholder influence

Microsoft Office

Education

Bachelor's degree in health care or life sciences

Master's degree in health care or life sciences

PharmD or international equivalent

Tools

Argus

Microsoft Office

Job description

Associate Patient Support Program Safety & PV Oversight Director

Lead safety governance and compliance across Patient Support Programs to protect patient safety.

Location: Morrisville, North Carolina

About The Role

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs. United Therapeutics seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter's pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end-stage life‑threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end‑stage organ diseases for which transplant is not currently an option.

Responsibilities

The Associate Patient Support Program Safety & PV Oversight Director plays a key role in management and oversight of safety data exchanged by UTC Patient Support Programs across all products and devices, encompassing all life‐cycles. This position provides strategic direction to the team and vendors with respect to changes in business practices for efficiency, quality, and compliance impacts. Overall, this role is critical in ensuring that operational aspects of the safety data collected and exchanged between PSPs and UT GPS are managed with rigorous global standards in proper documentation, evaluation processes, and decisions to support the overall global safety surveillance program and proper management of benefit/risk of UTC products. Function as a horizontal enterprise leader supporting safety governance architecture, inspection readiness posture, and sustained regulatory compliance across the PSP landscape by influencing strategy to address internal and external business and regulatory issues; serving and being recognized as an expert within organization, both inside and outside UT GPS; anticipating potential internal and/or external business challenges or regulatory issues and recommend solutions; developing the tools and knowledge requirements necessary for the UT Cares program as it relates to pharmacovigilance; and making decisions and/or recommendations regarding significant matters related to safety related organizational practices, policies, programs, and safety compliance. Operational Oversight, Quality Assurance, and Strategic Planning: Contribute to the design, development and execution of functional level strategy; define, oversee and maintain day‑to‑day quality and compliance standards for UT Cares staff related to adverse effect reporting; maintain unified data exchange procedures and monitor systems to ensure all PM adverse effects are collected, documented and exchanged per UT SOPs and industry standards for the UT Cares/GPS interface; initiate, plan, coordinate, and implement project plans to enhance process efficiencies and support business goals and objectives. Regulatory Compliance and Guidance: Provide strategic guidance to ensure compliance with global regulations and guidelines for safety data collection; remain current on global regulations, guidelines and industry best practices for end‑to‑end case management, ensuring compliance with global regulations. Stakeholder Management: Act as the main point of contact for day‑to‑day questions or issue escalation regarding adverse effect reporting for internal stakeholders/PSPs (i.e. patient navigators, Access and Affordability, PRSO Mgmt, etc.); participate in and/or lead strategic discussions with UT Cares Mgmt/PSPs on KPI oversight, compliance oversight, and future plans to ensure process and regulatory compliance related to GVP activities. Training and Development: Develop, facilitate, and provide training and training materials for AE, PC, and/or SRS collection and reporting of adverse effects, in accordance with SOPs, global regulations, guidelines, and conventions. Reconciliation and Compliance Oversight: Oversee and resolve the PSP reconciliation process, ensuring all discrepancies are addressed and compliance is maintained. Inspection and Audit Management: Act as the point of contact for inspections and audits related to data exchange and GVP management processes related to PSPs; conduct root cause analysis of inspection or audit findings and ensure appropriate CAPA is in place to address the findings; review and approve deviations/CAPAs for any related activity as necessary. Perform other duties as assigned.

Minimum Requirements

Bachelor's Degree in health care or life sciences and 12+ years of experience in pharmacovigilance in end‑to‑end case processing of ICSR's
or a Bachelor's Degree, or 10+ years of experience in pharmacovigilance in end‑to‑end case processing of ICSR's with a Master's Degree
or 7+ years of experience in pharmacovigilance in end‑to‑end case processing of ICSR's with a PharmD or international equivalent
5+ years of experience in management and oversight of a call center
Strong working knowledge of Microsoft Office Suite, spreadsheets, and e‑mail
Experience with safety databases (Argus)
Strong knowledge of GVP regulation and QMS documentation requirements
Ability to think out of the box and present independent, reasoned solutions to identified safety issues
Ability to influence stakeholders, drive consensus of opinion, and meet critical regulatory & safety objectives
Experience working in a team environment, including supporting other team members when necessary; promote collegiality and teamwork among peers
ICSR processing/PV call center management experience