Associate Patient Care Coordinator

Jobtome; Snohomish (WA); Presencial; USD 22.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid time off and holidays

Health plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus program

Voluntary benefits

Resumo da vaga

Optum, part of UnitedHealth Group, is seeking an Associate Patient Care Coordinator to join the team in Edmonds/Everett, WA. This role centers on organizing daily practice activities, verifying insurance, and delivering strong customer service to patients and care teams.

You will handle phone and in-person inquiries, manage patient data, schedule appointments, and support Lean processes while adhering to HIPAA and OSHA guidelines.

Qualificações

• High School Diploma or GED is required.
• 1+ years of computer proficiency with Outlook, Excel and Word.
• 1+ years of customer service or healthcare experience.

Responsabilidades

• Greet customers and provide direction in person or on the phone.
• Obtain accurate patient information and insurance details.
• Verify insurance on the date of service.
• Follow payment security policies per Optum guidelines.
• Answer calls promptly and direct or take messages as needed.
• Maintain a work queue and complete pending actions.
• Collect patient signatures for required documents.
• Upload government ID and insurance cards for patients.
• Schedule and coordinate all patient appointments.
• Keep the work area organized and clean.
• Prepare documentation for patient care as directed.
• Meet performance measures set by the Practice Management Dept.
• Follow established policies and procedures for the role.

Conhecimentos

Customer service

Computer proficiency

Microsoft Outlook

Excel

Word

Travel to locations

Formação

High School Diploma/GED

Ferramentas

Epic EMR

Descrição da vaga

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Working Hours

(40Hours a week ) Monday through Friday an 8-hour shift to be determined from 8:00 am to 5:00 pm. May change due to business needs.

Location

21401 72 nd Ave. W, Third Floor, Edmonds, WA 98026 and 3901 Hoyt Ave., Everett, WA 98201

Primary Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner;
  directs calls and takesmessages
• Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• P erforms other duties as assigned

Reasons to consider working for UnitedHealth Group?

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.Hr/uhgbenefits (http://uhg.Hr/uhgbenefits)

Required Qualifications

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare experience
• Ability to travel to both locations
• 21401 72 nd Ave. W, Third Floor, Edmonds, WA 98026
• 3901 Hoyt Ave., Everett, WA 98201

Preferred Qualifications

• 1+ years of experience working knowledge of Epic EMR software
• Experience taking inbound and making outbound calls
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experience

Soft Skills

• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with a diverse team
• Strong organizational and time management skills
• Ability to work independently or in a team setting as directed
• Ability to maintain good judgment and accountability
• Demonstrated ability to work well with health care providers and clinical team
• Ability to multi-task and prioritize tasks to meet all deadlines
• Excellent verbal and written communication skills;
  ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #RED