Associate Patient Access Rep- Community Hospital North

Community Health Network, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Community Hospital North, part of Community Health Network, seeks an Associate Patient Access Representative to greet visitors, handle patient registration and financial clearance, and support scheduling. This frontline role requires accurate data entry, insurance verification, and adherence to CMS guidelines to ensure smooth patient flow.

The APAR will use EPIC for pre-registration, monitor registrations, and help prepare patients for visits with precise demographics and insurance information.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare office experience and strong customer service preferred.
• Proficient in inpatient/outpatient/ED registration.
• Pre-register patients using EPIC when scheduled.
• Accurate entry of demographics, insurance, and financial data.
• Verifies CMS-related medical necessity and coverage information.

Responsibilities

• First contact for visitors; handle customer service and patient registration.
• Provide financial clearance and schedule check-ins.
• Collect payments and verify insurance information.
• Manage compliance and ensure smooth patient workflows.
• Prepare patients administratively and financially for visits.
• Update and verify the electronic health record (EHR) entries.

Skills

Customer service

Healthcare office experience

Registration/Admissions

Clinical workflow coordination

EHR familiarity

Pre-registration (EPIC)

Insurance verification

Financial clearance

Document accuracy

CMS guideline familiarity

Education

High School Diploma or GED

Tools

EPIC

Job description

Associate Patient Access Rep- Community Hospital North

Shift

Day Job

Hours

Monday - Friday 6:00 AM - 2:30 PM, working every other holiday.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Remote / Work from Home / Virtual / Hybrid

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