Associate Patient Access Rep - Centralized Scheduling

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network in Indianapolis is seeking an Associate Patient Access Representative to serve as the first contact for visitors, handling patient registration and financial clearance with accuracy and compassion.

You will register patients for inpatient, outpatient, and emergency services, verify insurance coverage, enter demographics and financial information, and ensure CMS standards are followed.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare office experience and/or strong customer service background preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Ability to monitor and manage patient movement within hospital/ambulatory settings.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage/eligibility to the patient.
• Accurately records patient demographics, insurance and financial information.
• Gathers and verifies confidential health and financial information from patients.
• Ensures completeness of the electronic health record (EHR) and makes necessary changes.

Responsibilities

• Serve as the first contact for visitors, handling front-office and back-office tasks.
• Assist with patient registration and financial clearance.
• Verify insurance coverage and CMS requirements.
• Enter accurate patient demographics, insurance details and financial information.
• Maintain and audit electronic health records for completeness and accuracy.

Skills

Customer service

Registration & Admissions

EPIC system

CMS verification

Data entry & confidentiality

Education

High School Diploma or GED

Tools

EPIC software

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills And Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.