Associate Partnership Manager

Serve Robotics; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Serve Robotics in Boston is seeking an Associate Partner Manager to support merchant partnerships and navigate day-to-day challenges, coordinating issue resolution and market growth efforts. The role includes in-market visits, onboarding support for new locations, and helping ensure a positive partner experience.

You will also assist with robot demonstrations, local activations, and initiatives that expand Serve's market presence, while collaborating with teams to deliver improvements for

Qualifications

• 2-3 years of experience in account management, customer success, or operations in tech, food service, or delivery ecosystems.
• Demonstrated field sales experience and ability to handle objections.
• Familiarity with tablet and Point-of-sale hardware systems.
• Strong communication and interpersonal skills to build trust quickly.
• Proactive problem-solving and ownership mindset.
• Experience using CRM systems and basic data analysis for performance reporting.
• Willingness to travel up to 50-60% within LA/surrounding market areas.

Responsibilities

• Serve as a day-to-day resource for merchant partners, addressing questions, issues, and escalations while ensuring a positive experience.
• Conduct merchant visits, support onboarding, and assist with new location launches.
• Gather merchant feedback, identify recurring challenges, and share insights with internal teams.
• Support robot demonstrations, local activations, and market expansion initiatives to grow merchant footprint.

Skills

Account management

Customer success

Field sales

CRM systems

Data analysis

Travel readiness

Interpersonal skills

Tools

Tablet POS hardware

Job description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW
The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.

JOB DUTIES

• Serve as a day-to-day resource for merchant partners, helping address questions, operational issues, and escalations while ensuring a positive partner experience.

• Conduct merchant visits, support onboarding efforts, and assist with new location launches to help partners successfully adopt and operate within the Serve ecosystem.

• Gather merchant feedback, identify recurring challenges and opportunities, and communicate actionable insights to internal stakeholders.

• Support robot demonstrations, local activations, market expansion initiatives, and other projects that help grow Serve's merchant footprint within the market.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• 2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems.

• Demonstrated track record of field sales cycles and objection handling skills

• Familiarity with tablet and Point-of-sale hardware systems

• Strong communication and interpersonal skills with the ability to build trust quickly.

• Excellent problem-solving skills and a proactive, ownership-driven mindset.

• Experience using CRM systems and basic data analysis tools to manage performance and reporting.

• Willing to travel up to 50-60% within the LA / surrounding market areas

What makes you stand out

• You thrive in fast-moving, high-growth environments.

• You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks.

• You enjoy multitasking and taking initiatives from start to finish.

• You are highly efficient, execution oriented, and results-driven.

• You are comfortable with ambiguity and adapt quickly to new challenges.

• You communicate confidently with both internal teams and external partners.