Associate Optometrist - Lenscrafters - Ventura, CA

EssilorLuxottica; Ventura (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Job summary

LensCrafters, a leading optical retailer, seeks an Optometrist to lead patient care and deliver the brand promise across services and experiences.

You will perform comprehensive eye examinations, guide staff, and ensure high-quality care on each visit, while training team members and driving patient satisfaction and performance targets within a supportive EssilorLuxottica environment.

Qualifications

• Doctor of Optometry required.
• A proven track record of delivering the organization’s results through people.
• Knowledge of current Optometric theory and technology.
• Comprehensive knowledge from operations, processes and business implications.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Lead service excellence and patient care by ensuring staff perform key steps like patient satisfaction, eye health exams and lifestyle needs.
• Conduct all services in accordance with protocol and accepted standard of care.
• Ensure patients receive accurate diagnosis and appropriate recommendations on initial visits.
• Establish positive doctor/patient relationships and communicate effectively with staff for a seamless patient experience.
• Provide on-the-job training covering orientation, front desk procedures, pre-testing, phone skills, contact lens training, and exam quality by other doctors.
• Deliver timely feedback and address underperformance; foster a positive culture aligned with corporate values.
• Encourage staff to make decisions at the level closest to the patient and strive for targets like satisfaction, sales, and growth.

Skills

Communication

Problem solving

Organization

Optometric theory knowledge

Education

Doctor of Optometry

Job description

Requisition ID: 942998

Total Rewards:Benefits/Incentive Information

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

The Optometrist is a leader within the organization, delivering the brand promise, experience and the organizationas key results through people. Specifically, the Optometrist ensures all patients receive the highest quality Optometric care by performing and managing the key steps. The Optometrist also delivers the officeas key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors.

MAJOR DUTIES AND RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
  • Patient Satisfaction Excellence
  • Addresses all patientsa visual life style needs
  • Builds patientsa for life
  • Explains each step of the eye exam
  • Listens carefully to patientas questions or concerns
  • Provides a summary of patientas overall eye health
• Conducts all services in accordance with protocol and accepted standard of care.
• Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
• Establishes a positive Doctor/Patient relationship.
• Effective communicates with all office and store associates to ensure a seamless patient experience.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs. Trains in areas including:
  • Orientation
  • Front desk/office procedures
  • Pre-testing
  • Phone Skills
  • Contact lens Training
  • Exam quality by other Doctors
  • Company
• Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay.
• Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
• Encourages associate decision making at the level closest to the patient.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
  • Overall Patient Satisfaction
  • % Sales to Plan
  • Exam Growth
  • Other Key Performance Indicators
• Maximizes aOne Voicea partnership through leadership, participation and involvement in the following:
  • Right the First Time
  • Walk-in Availability
• Takes pride in the appearance of the office.
• Maintains safe working environment for all associates/patients.
• Leads by example in demonstrating safe work practices

BASIC QUALIFICATIONS

• Doctor of Optometry
• A proven track record of delivering the organizationas results through people
• Knowledge of current Optometric theory and technology
• Comprehensive knowledge from operations, processes and business implications
• Strong communicator and listener
• Problem solving ability
• Organization skills

Pay Range:[[wageComparison-[[cust_75thpercentile

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.