Associate Operations Support Specialist II - Nightshift

Mainspringenergy; Edison (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Mainspring Energy is seeking an Operations Support Specialist to monitor system alerts, respond to issues, and execute defined troubleshooting actions. The role requires comfort with technical systems and the ability to work independently during overnight and weekend shifts.

You may fill open shifts, support vacation coverage, and adapt to changing operational demands. A 4×10 schedule with two block options is offered, including overnight hours in PST/PDT.

Qualifications

• Bachelor's degree in a related field preferred.
• Experience in operations, dispatch or customer support.
• Basic technical aptitude; dashboards or similar systems a plus.
• Overnight shift experience advantageous but not required.
• Familiarity with troubleshooting hardware and software systems.
• Ability to follow detailed instructions and processes.
• Strong problem‑solving skills and execution focus.
• Attention to detail and ability to work independently.
• Excellent communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to provide flexible shift coverage for vacations or absences.

Responsibilities

• Learn and understand novel electro‑mechanical hardware systems and operations.
• Monitor system alerts during overnight shifts.
• Follow established troubleshooting protocols to address issues.
• Execute problem‑solving actions based on flowcharts.
• Restart hardware and escalate issues to senior staff as needed.
• Maintain detailed logs of alerts and actions taken.
• Ensure issues are resolved timely or escalated properly.
• Provide weekend and flexible shift coverage as needed.

Skills

Operations experience

Dispatch experience

Customer support

Overnight shift experience

Troubleshooting

Detail oriented

Communication skills

Multi-tasking

Education

Bachelor's degree in related field

Job description

About Mainspring

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

Job Overview

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem‑solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule

This role follows a 4×10 schedule (four 10-hour overnight shifts per week), with two shift block options:

• Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
• Block B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

Responsibilities

• Learn and understand novel electro‑mechanical hardware systems and operations
• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem‑solving actions based on provided flowcharts
• Restart hardware systems or escalat issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

• A Bachelor's degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem‑solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast‑paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status, and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.