Associate Operations Manager, Service Operations, Labs - DoorDash Dot

DoorDash; Sunnyvale (CA); On-site; USD 101,400 - 149,000; Full time

Benefits offered by this job

401(k) plan

Parental leave

Wellness benefits

Commuter benefits matching

Paid time off

Paid sick leave

Medical/dental/vision benefits

Holidays

Job summary

DoorDash Labs in the Bay Area is seeking a seasoned Service Operations lead to manage a team of technicians on-site. You will drive uptime, coordinate field deployments with Service Engineering, and report to the Operations Manager, Service.

The role emphasizes hands-on leadership in a fast‑paced, safety‑mirt environment, with equity opportunities and a comprehensive benefits package. The ideal candidate has 6+ years in service operations, 2+ years in team leadership, and strong KPI discipline.

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams.
• Strong experience with work order systems and KPIs (MTTR, MTBF, throughput, SLA).
• Experience scaling operations or launching new markets.
• Exposure to robotics or complex systems is a plus.
• Valid U.S. driver’s license and clean MVR.

Responsibilities

• Lead the Bay Area Service Operations team to maximize uptime of all assets.
• Report to the Operations Manager, Service in DoorDash Labs.
• Collaborate with Service Engineering on tooling/jig needs for field deployments.
• Track technician productivity and ensure resource efficiency.
• Ensure adherence to Service SOPs, including Work Order and Parts flow.
• Develop Service Technicians and support career path within DoorDash Labs.
• Track KPIs and explain variances to leadership.
• Maintain uptime of all tools and equipment; flex to nights/weekends if needed.

Skills

Service operations

People leadership

Work order systems

Operational KPIs

JIRA/MaintainX

Field service leadership

Driver's license

Tools

JIRA

MaintainX

Job description

About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Role

You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on‑site role with a 100% in‑office expectation.

You’re Excited About This Opportunity Because You Will—

• Foster a safety‑first approach to all things Service
• Lead a team of new and experienced technicians to maximize uptime of all Operations assets
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards, maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level
• Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• You may flex to nights or weekends to oversee and spot check the team and support the operation.

We’re Excited About You Because You Have—

• 6+ years in service operations, field service, or technical operations
• 2+ years leading service technicians or field teams, with ownership of performance and execution
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
• Comfortable operating in fast‑paced, ambiguous environments and driving results through others
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
• Mobile/field service background (preferred)
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
• Believe in 1% improvement every day
• Valid U.S. drivers license required and a successful completion of MVR required

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National Base Pay Range

$101,400—$149,000 USD

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.