Associate Operations Manager - Robot
DoorDash, Inc.
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Benefits offered by this job
Job summary
DoorDash Labs, the independent robotics team within DoorDash, is hiring an Associate Operations Manager to lead a team tackling real business problems with autonomous robotics. This role is 100% in-office and in-field in the Bay Area, reporting to the Operations Manager, CA.
You will rigorously track KPIs, build cross-functional relationships, and refine processes to maximize operational output while supporting incident response and strategic program decisions across the team.
Qualifications
- 6+ years of experience.
- Experience leading a team of 10-50.
- Deep experience in autonomous vehicles and/or robotics.
- Strong communication skills – concise presentation to diverse audiences.
- An “And, not Or” mentality – balance quantity and quality in operations.
- Intrinsic motivation and ability to work independently as well as with a team.
- Belief in 1% better every day.
Responsibilities
- Rigorously tracking daily KPIs and maximizing output and supply availability.
- Establish strong relationships and followership with the Operations Manager, team leads, and co-located service team.
- Incorporate, adopt and refine daily/weekly processes for real-time operations.
- Build relationships with cross-functional partners to understand current state of operations and resource allocation.
- Contribute creative operational solutions to complex technical problems.
- Provide onsite leadership for incident response when things don’t match expectations.
- Bring clarity to uncertainty to enable tactical and strategic decision making.
Job description
DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
This role acts as an Associate Operations Manager at DoorDash Labs. You will ensure that DoorDash Labs executes operations efficiently and maximizes operations to its full potential. You will report to the Operations Manager, CA on our robotics team in our DoorDash Labs organization. You will be 100% in-office and in-field throughout the Bay Area with some limited travel potential to other new markets if the need arises.
- Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply
- Establish strong relationships and followership with the Operations Manager, team leads and a co-located service team, motivating the whole team to work as one
- Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders
- Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation
- Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet
- Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership
- Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!
- 6+ years of experience
- Experience with operational leadership of a team of 10-50
- Deep experience in autonomous vehicles and/or robotics
- Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike
- An “And, not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory
- Intrinsic motivation and confidence operating independently as well as with a team
- Belief in 1% better every day
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$111,500—$164,000 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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