Associate Operations Manager, Operational Safety - DoorDash Dot

DoorDash; Mesa (AZ); On-site; USD 101,400 - 149,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits

PTO & sick leave

Job summary

DoorDash Labs is seeking a Manager of Operational Safety to lead the safety systems, incident response, and SOP governance across autonomous products. You will set strategy, build and grow a team of safety specialists, and partner with engineering and product leadership to embed safety across development.

This is a senior leadership role at the intersection of rigor and autonomy. You will oversee incident triage, root cause analysis, and cross-functional programs with regulators, partners, and

Qualifications

• 7+ years in operations, safety, or a related field — autonomy, robotics, aerospace, or defense experience strongly preferred.
• 2+ years managing or leading teams, with a track record of developing talent and building high-performing functions.
• Proven experience designing and scaling safety or operational systems in a regulated or safety-critical environment.
• Executive presence with the ability to influence senior stakeholders and present complex risk data clearly.
• Strong analytical mindset; comfortable with ambiguity and fast-changing priorities.
• Participate in on-call rotation and promptly respond to on-call events with urgency and rigor on nights and weekends.

Responsibilities

• Lead and grow the safety team — hire, develop, and manage a team of operations safety specialists across remote and on-site functions
• Set SOP strategy — own the design, governance, and continuous improvement of standard operating procedures; drive compliance across all Labs programs
• Own safety analytics & reporting — establish metrics and KPIs for operational safety; present trends, risks, and recommendations to senior leadership
• Lead incident command — oversee critical incident triage and resolution; ensure root cause analysis and corrective action processes are rigorous and timely
• Drive cross-functional safety programs — partner with engineering, product, legal, and field operations to build safety into product design, launches, and scale
• Represent safety externally — engage with regulators, partners, and customers on safety standards and compliance as needed

Skills

Operations leadership

Safety management

Team leadership

Executive presence

Analytics

On-call readiness

Tools

Google Workspace

Jira

SQL

Job description

About The Team

DoorDash Labs is an independent robotics and automation team within DoorDash, focused on transforming last-mile logistics at scale. Our work reaches millions of people — and we're building the operational foundation to make that possible safely.

About The Role

As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance across DoorDash Labs' autonomous products. You will set strategy, build and develop a team of safety specialists, and partner with engineering and product leadership to ensure safety is embedded into every phase of development. This is a senior leadership role for someone who thrives at the intersection of operational rigor and cutting-edge autonomy.

You're Excited About This Opportunity Because...

• Lead and grow the safety team — hire, develop, and manage a team of operations safety specialists across remote and on-site functions
• Set SOP strategy — own the design, governance, and continuous improvement of standard operating procedures; drive compliance across all Labs programs
• Own safety analytics & reporting — establish metrics and KPIs for operational safety; present trends, risks, and recommendations to senior leadership
• Lead incident command — oversee critical incident triage and resolution; ensure root cause analysis and corrective action processes are rigorous and timely
• Drive cross-functional safety programs — partner with engineering, product, legal, and field operations to build safety into product design, launches, and scale
• Represent safety externally — engage with regulators, partners, and customers on safety standards and compliance as needed

Required

We're excited about you because...

• 7+ years in operations, safety, or a related field — autonomy, robotics, aerospace, or defense experience strongly preferred
• 2+ years managing or leading teams, with a track record of developing talent and building high-performing functions
• Proven experience designing and scaling safety or operational systems in a regulated or safety-critical environment
• Executive presence with the ability to influence senior stakeholders and present complex risk data clearly
• Strong analytical mindset; comfortable with ambiguity and fast-changing priorities
• Participate in on-call rotation and promptly respond to on-call events with urgency and rigor on nights and weekends.

Preferred

• Deep familiarity with safety management systems (SMS), ISO 45001, or equivalent frameworks
• Proven track record in designing, developing, and deploying comprehensive training programs and instructional materials.
• Experience with autonomous systems, robotics deployment, or fleet operations at scale
• Proficiency in Google Workspace, Jira, and SQL

Why This Role

• Build and lead the safety function at one of the most ambitious autonomy teams in tech
• Direct influence over systems that affect millions of real-world interactions
• High visibility to DoorDash senior leadership and a clear path to Director-level growth
• Competitive compensation, equity, and benefits

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

The national base pay range for this position within the United States, including Illinois and Colorado.

$101,400—$149,000 USD

In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users — from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories", we also strive to prevent other subtler forms of inappropriate behavior (i.e. stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.