Associate, New Verticals - Pharmacy Strategy & Operations

DoorDash USA; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

DoorDash USA is seeking an Associate for New Verticals—Pharmacy Strategy & Operations to help launch and scale a pharmacy delivery service. You will identify expansion plans, improve consumer quality, and drive sustainable growth across the ecosystem, partnering with growth, quality, finance, product and engineering teams.

The role sits at the intersection of strategy, operations, and product, requiring ownership of metrics, rapid ideation, and the use of AI to enhance daily work.

Qualifications

• 1–3+ years of experience in highly analytical, cross-functional settings.
• Owner mindset with focus on delivering outcomes.
• Entrepreneurial bias with ability to build from the ground up.
• Analytical mindset; comfortable pulling data in SQL and building models in Excel.

Responsibilities

• Strategize from first principles to serve dashers, merchants and consumers.
• Operate by owning tracking dashboards and weekly metrics.
• Analyze using Excel/SQL to evaluate programs and experiments; apply AI to accelerate analysis.
• Experiment by turning strategies into operational experiments, features and tooling.
• Build with AI by automating processes and prototyping product visions.
• Lead, collaborate and influence cross-functional teams to finish initiatives.

Skills

Excel

SQL

Analytical mindset

Tools

AI tools

Job description

Associate, New Verticals - Pharmacy Strategy & Operations

About the Team

Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday!

About the Role

We are hiring an Associate to work on one of our newest businesses on the New Verticals Strategy & Operations team to help launch and scale a pharmacy delivery service. You will work on identifying expansion plans, ways to improve consumer quality, operational excellence, and sustainable growth by identifying & executing against strategic opportunities. In this role, you might work on initiatives like:

• Identifying, validating, and launching high-impact “0-to-1” initiatives that unlock new growth opportunities across the convenience merchant base
• Developing initiatives that strengthen DoorDash’s position as the preferred destination for pharmacy delivery through improved selection, discoverability, and quality
• Leading operational improvement projects focused on increasing order accuracy, fulfillment speed, and overall customer satisfaction
• Streamlining in-store fulfillment processes to improve efficiency and create a seamless experience for Dashers and merchant partners
• Developing and executing on programs that improve inventory accuracy and ensure real-time platform availability reflects in-store stock levels

This roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in person together.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

We’re excited about you because…

• You have 1-3+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You’re un