Associate Network Operations Technician - Telecommunications

Hamilton Barnes Associates Limited; Illinois; On-site; USD 60,000 - 75,000; Full time

Job summary

Une entreprise de services Internet de premier plan recherche un technicien associé en opérations réseau pour rejoindre son équipe dynamique. Le rôle est essentiel pour maintenir des connexions fiables et traiter divers aspects techniques du réseau, tout en assurant un service client exceptionnel. Ce poste offre un environnement collaboratif avec de nombreuses opportunités de croissance professionnelle.

Benefits

Comprehensive health and dental coverage

Paid vacation, sick leave, and holidays

Collaborative, small-office environment

Qualifications

• Expérience technique de 2+ ans en opérations réseau.
• Compréhension approfondie des protocoles de routage TCP/IP.
• Compétences en communication et esprit de service à la clientèle nécessaires.

Responsibilities

• Surveiller, maintenir, configurer et dépanner l'équipement réseau.
• Fournir un support technique pendant les événements impactant le service.
• Participer à un programme d'appel de garde 24/7.

Skills

TCP/IP routing and protocols

Layer2 network protocols

network troubleshooting tools

communication skills

customer service mindset

Education

College degree or 2+ years of technical experience

Tools

Mikrotik

Siae

Ubiquiti

Meraki

Linux (Ubuntu/CentOS)

Job description

Are you looking for an exciting new opportunity? Join the leading high-speed internet service provider! The esteemed internet service provider is dedicated to delivering cutting-edge services such as 2-gigabit speeds and 99.99% uptime. This is an exciting opportunity to be part of one of the fastest-growing ISPs in the country, where you can make a significant impact by ensuring reliable, high-performance internet services for residential and business customers. As a member of a dynamic 24x7 Network Operations team, you will play a vital role in keeping connections running smoothly and supporting innovative technology solutions.

The company is currently seeking for a highly motivated associate network operations technician to join the growing team! If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Monitor, maintain, configure, and troubleshoot fixed wireless backbone and associated network equipment.
• Perform fault analysis and remediation across various technologies, including switching, digital, and optical systems.
• Provide technical support to customers, engineers, vendors, and field technicians during service-impacting events.
• Conduct preventive maintenance, including firmware upgrades and recovery procedures.
• Execute maintenance-level activities such as configuration changes, hardware upgrades, and system reloads on platforms like Mikrotik, Siae, Ubiquiti, and Meraki.
• Participate in a rotating on-call schedule to ensure 24x7 operational support.

Required Skills/Qualifications:

• College degree or 2+ years of technical experience in Fixed Wireless or Network Operations.
• Strong understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
• Proficient with Layer2 network protocols (STP, VLANs, Ethernet, LACP).
• Hands-on experience with network troubleshooting tools (ping, traceroute, SSH, SNMP).
• Excellent communication skills and a strong customer service mindset.
• Valid driver’s license.

Preferred Skills/Qualifications:

• Experience with Linux (Ubuntu/CentOS).
• Programming/scripting in a network environment.
• Fixed Wireless systems.

Benefits:

• Comprehensive health and dental coverage.
• Paid vacation, sick leave, and holidays.
• A collaborative, small-office environment where you can “wear many hats” and grow your career.

Salary:

• Competitive salary up to $75,000, depending on experience and skillset.