Associate, Network Control Specialist

L3Harris Technologies; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

L3Harris Technologies in Melbourne, FL seeks an Associate, Network Control Specialist to provide first-line technical support for a large private communications network and log incidents.

You will monitor and troubleshoot in a 24x7 NOCC, rotate shifts, and collaborate with internal and external teams to restore service. A Bachelor's degree in Telecommunications, Engineering, Networking, or IT or recent graduate is required.

Qualifications

• Pursuing or completed Bachelor’s Degree in Telecommunications, Engineering, Networking, or IT within last 12 months.

Responsibilities

• Provide technical support for a large private communications network and log customer and field calls.
• Log calls and perform preliminary investigations into reported issues.
• Create trouble tickets and initiate workflows for resolution.
• Monitor and troubleshoot network problems in the operations center.
• Use test methods to remotely analyze Enterprise Data networks (T1/T3, Ethernet, IP, RF).
• Interpret alarms on on‑premise or carrier equipment and aid restoration.
• Coordinate with internal/external groups to fix issues and communicate with customers.
• Role requires 24x7 NOCC shifts and no remote work due to secure network access requirements.

Education

Bachelor's Degree in Telecommunications, Engineering, Networking, or Information Technology

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:Associate, Network Control Specialist

Job Location: Melbourne, FL

Job Description

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.

Qualifications

• To be eligible, applicants must be pursuing a Bachelor’s Degree in Telecommunications, Engineering, Networking, or Information Technology or have completed their Bachelor’s degree within the last 12 months, regardless of age.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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