Associate Member Services Representative

Talentify; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

State Employees' Credit Union is hiring an Associate Member Services Representative. This entry-level role provides foundational knowledge of branch operations and involves handling member inquiries, cash transactions, and basic account tasks with supervision.

You will complete multiple training modules, balance cash, and support branch operations while delivering courteous, professional service across channels.

Qualifications

• Must have high school diploma or GED equivalent.
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must have good problem-solving skills.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

Responsibilities

• Respond to member inquiries by telephone and in person.
• Process transactions and balance a cash drawer.
• Assist with cash box management and account origination/maintenance.
• Balance vault, ATMs, teller cash dispenser, and coin sorter.
• Balance the daily revenue and perform wire transfers and currency exchange as needed.
• Provide courteous, professional service across in-person, phone, and digital channels.

Skills

Communication skills

Problem-solving

People skills

Aptitude for meeting people

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP

Job description

Associate Member Services Representative

Open Full-time Pay not stated

Open — State Employees' Credit Union has a posting for this job. Posted 18 Sep 2026.

About this job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Performance Expectations and Essential Responsibilities

• Attend Excel and Elevate – New Employee Training (E&E).
  • The following 10 Core Modules will be completed after E&E and subsequent training sessions:
• Checking Accounts
• Money Market Share Accounts
• Share Accounts
• Lending Overview
• NCUA Coverage
• Member Access
• We Are SECU!
• Comply with all Credit Union policies and regulatory requirements.
• Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
• Adhere to SECU Check Acceptance Guidelines and Hold procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
• Answer phones and assist members with service requests.
• Operate a drive-through window as needed.
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
• Evaluate daily mobile and automated teller machine check deposits.
• Help verify and prepare cash delivery and shipments.
• Interact with other departments to facilitate member requests.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 report.
• Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision.
• Learn CXone and be able to assist MSS as requested.
• Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed.
• Maintain daily and monthly records for various reports – i.e., return items, forgeries.
• Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
• Participate in additional training and continuing education to enhance knowledge of branch operations.
• Regular attendance and punctuality are mandatory.
• Complete additional tasks assigned by management and other administrative duties as needed.

Additional Modules Required

The following modules should be completed at this level and are required prior to advancement to the next level:

• SECU's Member Facing Websites
• Branch Security Measures
• Share Term Certificates
• Account Titling & Designations
• Buy/Sell
• Funds Transfer
• Member Identification
• Stop Payments & Stop Cautions
• Wires
• Check Acceptance
• Holds
• MARGO Platform
• MARGO Teller
• New Accounts
• Must have high school diploma or GED equivalent.
  • Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Consistently demonstrates SECU’s Core Values
• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must have good problem‑solving skills.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.

Physical Demands

Must be able to comprehend and carry out job demands.

Job requires a substantial amount of sitting.

Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.

Use hands and fingers to press telephone keypad and lift telephone receiver.

Must be able to comprehend phone calls.

Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.