Associate Manager Operations

Uber Freight; St. Louis (MO); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health plan

Dental & vision benefits

401k match

Job summary

Uber Freight, Center of Excellence in St. Louis, seeks an Associate Manager, Operations to lead day-to-day team execution and ensure efficient transportation solutions. You will coach a high-performing team and collaborate with internal partners to meet service and financial targets.

The role is hybrid at the Center of Excellence in St. Louis, MO, with a focus on people development, process improvement, and stakeholder communication to drive KPIs and customer satisfaction.

Qualifications

• High school diploma or GED.
• 3–5+ years in transportation, logistics, supply chain, warehousing or related operations.
• 1+ years of leadership experience (coaching/training/supervising).
• Proficiency with Microsoft Office Suite and/or Google Workspace.

Responsibilities

• Identify and resolve issues affecting process, cost, service and profitability.
• Lead conflict resolution and complex problem-solving efforts.
• Train, coach, and develop direct reports through 1:1s and performance reviews.
• Monitor team performance and ensure service expectations are met.
• Develop and distribute customer-facing and internal performance reports.
• Maintain the Transportation Management System (TMS) configurations.
• Build strong relationships with internal and external partners.
• Leverage transportation modes, rates, weights, volumes, and customer shipping requirements.

Skills

Leadership

Problem solving

Analytical thinking

Multitasking

Education

Bachelor degree in Supply Chain Management or related field

Tools

Microsoft Office

Google Workspace

Advanced Excel

Tableau

Job description

About the Role

The TM – Associate Manager, Operations is responsible for leading the day-to-day execution and performance of Team Eaton. This role ensures transportation solutions for Eaton are accurately maintained and operate efficiently through consistent adherence to standard work processes. Success in this position requires strong multitasking abilities and frequent collaboration with both internal teams and external partners to meet service-level expectations and financial targets.

This position is hybrid at Uber Freight’s Center of Excellence in St. Louis, MO.

We’re looking for candidates who are interested in stepping into a people leadership role and are passionate about developing and supporting a high-performing team. Ideal candidates are also passionate about logistics, thrive in fast-paced environments, and are excited to take on the challenge of managing a complex customer.

What the Candidate Will Do

• Proactively identify, communicate, and resolve issues related to process, cost, service, and profitability, while implementing continuous improvement initiatives
• Lead conflict resolution and complex problem-solving efforts
• Train, coach, and develop direct reports through regular 1:1s, performance reviews, mentoring, and ongoing feedback
• Monitor team performance and hold the team accountable for key job responsibilities and service expectations
• Develop and distribute customer-facing reports and internal performance management reporting
• Maintain and update the Transportation Management System (TMS), including rates, SRG, OCA, FAM, SPT, and related configurations
• Establish and maintain strong relationships with internal stakeholders and external partners through professional and timely communication
• Leverage expertise in transportation modes, rates, weights, volumes, pallets, and customer-specific shipping requirements

Basic Qualifications

• High school diploma or GED required
• 3–5+ years of experience in transportation, logistics, supply chain, warehousing, or a related operations environment
• Previous leadership experience (1+ years leading people, coaching/training employees, or supervising operations)
• Proficiency with Microsoft Office Suite and/or Google Workspace
• Excellent organizational, analytical, and problem‑solving abilities
• Ability to multitask and prioritize in a fast‑paced environment.

Preferred Qualifications

• Bachelor degree in: Supply Chain Management, Transportation, Logistics, Business Administration or Operations Management
• 5+ years of transportation/logistics experience
• Advanced Excel and Google Sheets
• Tableau or other reporting/dashboard tools
• Continuous Improvement experience
• Experience developing KPIs and operational reporting
• Experience managing customer relationships
• Experience coaching and developing employees
• Cross-functional leadership experience.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company‑sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.