Associate Manager - Operations

Uber Freight; Charlotte (NC); On-site; CAD 118,000 - 152,000; Full time

Job summary

Uber Freight is seeking an Associate Manager, Operations, to oversee daily client operations on-site with customers in Charlotte, NC. You will lead performance reporting, carrier negotiations, and cost-containment initiatives while supporting the operations team and ensuring accurate, efficient transportation solutions.

The role requires strong analytical, reporting, and communication skills, plus travel. Ideal candidates have at least 2 years in related roles and a Bachelor’s degree.

Qualifications

• High School diploma or GED equivalent
• Minimum 2 years of related experience
• Travel required

Responsibilities

• Identify issues and communicate solutions for continuous improvement regarding processes, cost, service, and profitability
• Conflict resolution and problem solving
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and support the awards
• Develop and distribute customer reports and internal performance management reports
• Negotiate and contract rate agreements with carriers, reconcile rate levels with available providers, seek out new carriers
• Rate quotes
• TMS updates/maintenance (rates, SRG, OCA, FAM, SPT)
• Monitor and hold team accountable for all key job functions
• Review, analyze, and understand matters related to P&Ls
• Deliver cost savings/cost containment to customer and/or Uber Freight

Skills

Conflict resolution

Problem solving

Rate quotes

Rate negotiations

TMS updates/maintenance

Reporting and analytics

BI reports

P&L understanding

Cost containment

Carrier sourcing

Microsoft tools

Google Workspace

Team management

Education

Bachelor’s degree

Tools

TMS software

Microsoft Office

Google Workspace

Job description

Schedule: Full Time

Job Type: On-site

Salary Type: Salary

Req #: 3083

About the Role

The Associate Manager, Operations, is responsible for managing a single or group of client(s). This includes providing support to the operations team and reporting to clients as needed. This position is also responsible for managing the daily operations, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. This position will be located on-site with customers in Charlotte, NC and will require some travel.

What the Candidate Will Do

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability
• Conflict resolution and problem solving
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards
• Develop and distribute customer reports and internal performance management reports
• Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
• Rate Quotes
• TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
• Monitor and hold team accountable for all key job functions
• Review, analyze, and understand matters related to P&Ls
• Deliver cost savings / cost containment to customer and/or Uber Freight

Basic Qualifications

• High School diploma for GED equivalent
• Minimum 2 years of related experience
• Travel required

Preferred Qualifications

• Bachelor’s degree
• 4 years of logistics or customer service experience
• 2 years of management experience
• Working Knowledge and Utilization of the appropriate TMS
• Advanced computer skills, including knowledge of Microsoft Tools / Google Workspace
• Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.