Associate Manager - MK Rockefeller Center

Michael Kors (Capri); New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous Personal and Vacation Days

Internal mobility across brands

Cross-brand Discount

Exclusive Employee Sales

Paid Parental Leave

401k Match

Clothing Allowance

Job summary

Michael Kors is seeking an Associate Manager to lead the sales floor, partnering with the General Manager to drive results and elevate the client experience in a fast-paced fashion environment. You will help foster a dynamic team culture focused on creativity, collaboration, and growth.

You will coach and develop team members, ensure brand standards, manage openings and closings, and build lasting client relationships while leveraging Omni-channel tools in a high-energy flagship store setting.

Qualifications

• 4+ years of retail management experience.
• Proficiency in reading, speaking and writing in English.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Partner with General Manager in driving results through a strategic and multifaceted approach.
• Drive results through delivering an elevated customer experience.
• Lead the sales floor in real time, directing team priorities and customer engagement.
• Coach, develop, and inspire team members through feedback and performance management.
• Execute and maintain sales floor presentation and brand standards.
• Lead and execute opening and closing duties and operational tasks.
• Foster customer relationships through knowledge of trends, styling, and selling techniques.
• Recruit, hire, and retain best in class talent.
• Build a client book to drive traffic and client engagement.
• Drive Omni channel sales using all available tools and technology.

Skills

Retail management experience

Team leadership

Customer engagement

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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WHO YOU ARE:

Our leaders at Michael Kors are stylish, fashion-forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Associate Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a dynamic, inspiring environment that encourages creativity, collaboration, and continuous growth.

WHAT YOU'LL DO:

• Partner with General Manager in driving results through a strategic and multifaceted approach
• Drive results through delivering an elevated customer experience
• Lead the sales floor in real time, directing team priorities, optimizing zoning and customer engagement, and consistently reinforcing Michael Kors Experience standards
• Coach, develop, and inspire team members through ongoing feedback, performance management, and talent development, while driving accountability for direct reports
• Execute and maintain exceptional sales floor presentation and brand standards by ensuring alignment with visual merchandising guidelines and flagship store expectations
• Lead and execute key opening and closing duties and operational tasks
• Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques
• Manage team to ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence
• Recruit, hire, and retain best in class talent
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Drive Omni channel sales by utilizing all available tools and technology
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment

YOU'LL NEED TO HAVE:

• 4+ years of relevant retail management experience
• Proficiency in reading, speaking and writing in English required
• Authorization to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.

WE'D LOVE TO SEE:

• A self-starter with the ability to mentor and continue to develop personal leadership qualities
• Energetic, motivated and engaging; a true brand ambassador with a love for fashion
• Knowledge of clienteling with the ability to build lasting customer relationships
• Customer service obsessed; ability to sell with a passion for styling and love for fashion
• Technologically savvy individual with an entrepreneurial spirit

MICHAEL KORS PERKS:

• Generous Personal and Vacation Days
• Internal mobility across brands
• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• 401k Match
• Clothing Allowance

PHYSICAL REQUIREMENTS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Ability to lift and carry up to 30 pounds.
• Ability to reach overhead, bend, kneel, and stoop.
• Ability to handle merchandise and operate point-of-sale equipment.
• Ability to visually assess merchandise and customer needs.
• Ability to communicate clearly with customers and team members in both written and verbal formats.
• Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours.

Michael Kors is committed to providing reasonable accommodation to qualified individuals with disabilities.

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The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please cont