Associate Manager, Marketing Product Ops, CRM Automation

DoorDash; Los Angeles (CA); On-site; USD 109,000 - 160,000; Full time

Benefits offered by this job

Equity grants

401(k) plan with employer matching

Paid parental leave

Job summary

DoorDash is seeking an Associate Manager on CRM Automation to own the AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns at scale. You’ll partner with Campaign Operators and the Martech/Marketing teams to design AI-enabled tools, remove manual steps, and track adoption across audiences.

This cross-functional builder role requires 4+ years in marketing tech, hands-on CRM experience, and strong communication skills to translate automation concepts for

Qualifications

• 4+ years of experience in marketing technology or a similar operational role.
• Hands-on experience building, editing, or operating CRM campaigns in leading platforms.
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and applying them to automate repetitive work.
• Demonstrated ability to coordinate cross-functional projects and manage milestones.
• Comfort working with data to track adoption and efficiency metrics; dashboards or SQL a plus.
• Strong written and verbal communication; translate automation concepts for campaign operators.
• Detail-oriented with a high bar for quality.

Responsibilities

• Own and evolve the CRM automation roadmap using internal AI tools to help operators build, edit, QA, and monitor campaigns.
• Identify high-effort manual steps in campaign workflows and design AI-assisted automations.
• Apply AI to campaign QA and monitoring so issues are caught early and surfaced across audiences.
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and priorities.
• Track adoption, time saved, and campaign error rates to show automation impact.
• Create documentation, SOPs, and training to help operators adopt new tools.

Skills

CRM automation

Cross-functional collaboration

AI-driven automation

Data-driven decision making

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

About The Role

DoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.

You’ll partner closely with Campaign Operators to find where manual work slows them down. You’ll use these learnings to then partner with our Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove it. This is a highly cross-functional, builder-oriented role for someone who wants to own CRM automation end-to-end.

You’re Excited About This Opportunity Because You Will…

• Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence

We’re Excited About You Because…

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators
• Detail-oriented with a high bar for quality; you notice what's missing before others do

Nice to Have

• Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
• Basic SQL knowledge for querying campaign or usage data
• Experience writing internal documentation, training materials, or adoption playbooks

We expect this position to be filled by 12/29/2026.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$108,800 - $160,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.