Associate Manager-1364

townepark; Cleveland (OH); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Life and AD&D insurance

Job summary

Towne Park is seeking an Associate Manager for a designated location in the United States. The role focuses on delivering outstanding guest and patient services, hiring and coaching associates, and managing work plans, performance, and client relations.

The position emphasizes labor planning, quality service, and staff development to meet client standards. Responsibilities include recruitment, onboarding, training, and ongoing performance coaching, with a goal of high associate and client

Qualifications

• Experience delivering exceptional guest service on fast-paced shifts.
• Ability to hire, train and evaluate associates effectively.
• Proven track record improving customer satisfaction and service quality.

Responsibilities

• Ensure guest service is delivered exceptionally and consistently on all shifts.
• Allocate labor resources to support service delivery and adjust staffing as needed.
• Lead recruitment and onboarding to ensure strong location teams.
• Coach, train and appraise associates; escalate when necessary.
• Maintain cohesive relationships with client staff and communicate regularly.

Skills

Guest service

Staff management

Recruitment & onboarding

Customer satisfaction

Client communication

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Summary

The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints, and managing a minimum of two associates.

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $45,600 - $68,400.

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits

• Medical, dental, and vision insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• Eligible to enroll in the company's 401k retirement savings plan

Paid Time Off

• 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
• 6 paid holidays throughout the calendar year
• Up to a maximum of 4 paid floating holidays per calendar year

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
• Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
• Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
• Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client