Associate Manager

J.Crew; Palo Alto (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base pay

Discounts on branded products

Paid time off

401(k) plan

Medical/dental/vision insurance

Job summary

J.Crew seeks an Associate Manager to join our leadership team and drive profitability through genuine connections with customers and brand loyalty. You will coach and develop team members, own key areas of the business, and step into multiple roles to maintain excellence across store operations.

You will collaborate with the Store Director, manage divisions, recruit and train staff, and ensure a high standard of service while staying adaptable to the evolving retail environment.

Qualifications

• 3+ years of full-time retail management experience
• Strong leadership and people-skills to coach a team
• Demonstrated ability to exceed store goals and customer service standards

Responsibilities

• Collaborate with Store Director as a co-owner of the business
• Manage division of responsibility (Visual Merchandising, Operations, HR, Service & Selling)
• Oversee store operations, systems, and technology
• Assist with recruiting, training and development
• Foster a collaborative working environment for associates
• Ensure the team meets/exceeds goals and delivers best-in-class service
• Create community engagement initiatives and events
• Step into various sales floor roles when needed

Skills

Retail management

Leadership

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we've been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view-it's no wonder we've been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes-we're proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

What You'll Do

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts
• See our full list of benefits here

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $32.00 - $40.00

At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.