Associate Manager

J.Crew Factory; Palo Alto (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

60% discount on branded product

Competitive PTO

401(k) with company matching

Medical, dental, vision insurance

Job summary

Madewell in Palo Alto is seeking an Associate Manager to lead a key area of the store and drive profitability. You will coach the team, ensure excellent service, and partner with the Store Director to execute business strategies.

You may cover various roles on the sales floor, participate in recruiting and training, and engage the community through brand events while maintaining top-tier customer experiences.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passion for brand, customers, and teams.
• Ability to stay current with fashion trends and industry developments.

Responsibilities

• Collaborate with Store Director to act as a shared business owner and maximize profitability.
• Own your designated division (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems and technology with accountability.
• Support recruiting, training and development efforts.
• Partner with management to create a collaborative working environment.
• Ensure the team consistently delivers best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into other sales floor roles as needed.

Skills

Retail management

Team leadership

Customer service

Scheduling

Job description

Our StoryAt Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.Job SummaryAs an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.What You’ll DoCollaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)Manage store operations, systems, and technology while ensuring accountability.Support Store Director with recruiting, training and development efforts.Partner with Store Director and management team to curate a collaborative working environment for all associates.Ensure the team is always on track to exceed goals and provide best-in-class customer service.Come up with innovative ways to engage the community and build loyalty through events.Can step into a variety of roles on the sales floor, if needed.Who You AreHave 3+ years of full-time retail management experience with a similar scope.Passionately support our brand, customers, and teams.Stay up to date with current fashion trends and industry developments.Embrace teamwork, flexibility, and courtesy while executing tasks.Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.Have scheduling flexibility, including nights, weekends and holidays.Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.Some Perks and BenefitsCompetitive base pay and bonus programsUp to 60% discount on branded product from J. Crew, J. Crew Factory, and MadewellCompetitive Paid Time Off (PTO) plan, including paid holidays401(k) plan with company matching donationsMedical, dental, prescription, vision, and life insuranceEntertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Hourly Range: $32.00 - $40.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.