Associate Manager

J.Crew Factory; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Discount on brand products

Competitive base pay and bonus

Paid time off and benefits

401(k) plan with company match

Job summary

Madewell in New York’s SoHo is seeking an Associate Manager to lead a store team and drive profitability through exceptional customer connections and brand loyalty.

You will partner with the Store Director, own key areas like VM, operations, HR, service and selling, and ensure top performance. The role requires flexibility for varied shifts and strong problem-solving skills in a dynamic retail environment.

Qualifications

• 3+ years of full-time retail management experience.
• Flexibility to work nights, weekends and holidays.
• Ability to bend, reach, stretch and lift at least 40 pounds.

Responsibilities

• Collaborate with the Store Director to maximize profitability and brand loyalty.
• Own your designated division and manage store operations, systems and technology.
• Support recruiting, training, and development efforts for the team.
• Engage the community and build loyalty through events.
• Step into other roles on the sales floor as needed.

Skills

Retail management

Leadership

Scheduling flexibility

Physical fitness

Job description

## Associate ManagerApply: New York, NY, USA (Soho - Madewell): Full time: Posted Today: 129465**Our Story**At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.**Job Summary**As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.**What You’ll Do*** Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.* Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)* Manage store operations, systems, and technology while ensuring accountability.* Support Store Director with recruiting, training and development efforts.* Partner with Store Director and management team to curate a collaborative working environment for all associates.* Ensure the team is always on track to exceed goals and provide best-in-class customer service.* Come up with innovative ways to engage the community and build loyalty through events.* Can step into a variety of roles on the sales floor, if needed.**Who You Are*** Have 3+ years of full-time retail management experience with a similar scope.* Passionately support our brand, customers, and teams.* Stay up to date with current fashion trends and industry developments.* Embrace teamwork, flexibility, and courtesy while executing tasks.* Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.* Have scheduling flexibility, including nights, weekends and holidays.* Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.**Some Perks and Benefits*** Competitive base pay and bonus programs* Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell* Competitive Paid Time Off (PTO) plan, including paid holidays* 401(k) plan with company matching donations* Medical, dental, prescription, vision, and life insurance* Entertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Hourly Range: $29.25 - $36.50At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.