Associate Manager

Au Bon Pain; Nashville (TN); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Medical, dental, and vision insurance

Pet insurance

401K

Vacation Time

Quarterly bonuses

Pet insurance

Employee referral program

Job summary

A well-known café chain in Nashville is seeking an Associate Manager to lead shifts, ensure quality service, and maintain financial controls. This role involves coaching team members, managing operational standards, and upholding a guest-first philosophy. Candidates should have a strong background in restaurant management with at least one year in an assistant manager role and a degree is preferred. Comprehensive benefits including medical insurance and 401K are offered.

Qualifications

• Practical experience in a restaurant environment preferred.
• Minimum one year experience as assistant manager or shift supervisor required.
• Strong computer skills necessary.
• Strong computer skills and exposure to all dimensions of restaurant functions.

Responsibilities

• Ensure adherence to café standards during assigned shifts.
• Assist in analyzing financial performance and controlling costs.
• Coach team members to uphold guest-first service philosophy.
• Maintain cleanliness and sanitation standards in the café.
• Ensure proper deployment of labor across shifts to meet labor budgets and staffing needs.
• Direct and coach crew during the shift to communicate standards effectively and maintain service quality.
• Maintain sanitation and cleanliness standards; ensure team performs cleaning, sanitation and food safety routines; participate in audits.
• Assist with food cost management; ensure production entries are accurate and participate in weekend inventory.
• Uphold guest-first philosophy during shifts; respond to guest needs and coach the team to exceed expectations; support stations during peak periods.
• Perform all functions of the General Manager in his/her absence.

Skills

Leadership

Customer service

Financial management

Team development

Education

BA/BS degree

Tools

ServSafe certification

Job description

Crafting distinctively delicious food starts in the Au Bon Pain cafe. Our team pastries, breads, and beverages support a guest-first experience with fresh, quality ingredients and fast, friendly service.

Job Description

The Associate Manager contributes to Au Bon Pain’s success by ensuring our ‘Guest First’ service and café standards are met. The Associate Manager assists the General Manager with daily operating procedures, such as maintaining café operations, ensuring product quality, maximizing financial contributions, and supervising the development of the Shift Supervisors and hourly café team members.

Key Position Responsibilities

• Provide leadership in the café by ensuring adherence to Au Bon Pain guidelines and standards and foster a teamwork-oriented, guest-first environment during the assigned shift.
• Assist in meeting café financial objectives by analyzing variances, controlling labor and food costs, and applying other financial controls.
• Maintain the integrity of cash drawers and deposits during the shift; notify the General Manager of any anomalies and ensure adherence to cash handling policies.
• Assist in recruiting, selecting, training, and developing qualified Shift Supervisors and hourly team members to maintain hospitality standards; perform performance counseling when necessary.
• Ensure proper deployment of labor across shifts to adhere to café labor budgets.
• Direct and coach the crew during the shift to ensure effective communication of standards.
• Maintain sanitation and cleanliness standards; ensure team members perform cleaning, sanitation and food safety routines; participate in audits as required.
• Assist with maintaining food cost management integrity; ensure the accuracy of production entries and participate in week-end inventory.
• Uphold the guest-first philosophy during shifts; respond to guest needs and coach the team to exceed expectations; assist in working stations during peak periods to support guest satisfaction.
• Perform all functions of the General Manager in his/her absence.

Qualifications

• A BA/BS degree is strongly preferred; a combination of practical experience and/or education will be considered as an alternative.
• A minimum of one year experience in a restaurant concept (preferably fast casual or full service) with experience leading or directing teams as an assistant manager or shift supervisor.
• Must be ServSafe certified, or will become certified within the first 90 days of employment.
• Must have exposure to all dimensions of restaurant functions and strong computer skills.

Physical Requirements

• Ability to maintain stationary position (e.g. standing) for extended periods of time – constantly
• Ability to move around the café to attend needs of customers and staff – constantly
• Ability to move, lift and handle equipment, supplies and other objects weighing up to 50 pounds – frequently
• Ability to position self to move items weighing up to 50 pounds from floor to shelves and to cabinets above and below counter height – frequently
• Ability to shift position in multiple directions and orientations to work all stations on the food preparation line (e.g. bending and twisting) – frequently
• Ability to position self to reach items under counter height – frequently
• Ability to tolerate exposure to commercial cleaning solvents – frequently

Additional Information

• Working at ABP: 5 day work weeks
• 7-week structured training program
• Competitive salary, weekly pay
• Quarterly bonuses
• Medical insurance/Dental insurance/Vision insurance
• Pet insurance Employee Referral Programs
• Vacation Time
• 401K Workplace banking and much, much more!