Associate Manager

J.Crew Factory; Lawrence Park Township (Erie County); On-site; USD 49,920 - 62,400; Full time

Benefits offered by this job

Up to 60% discount on branded product

401(k) plan with company matching

Competitive PTO and paid holidays

Medical, dental, vision insurance

Job summary

J.Crew Factory in the United States is seeking an Associate Manager to join the store leadership team. You will help drive profitability by delivering exceptional customer connections and brand experience.

You’ll own a division of responsibility (Visual Merchandising, Operations, HR, Service & Selling) and coach the team to exceed goals while maintaining excellent service. The role requires 3+ years of retail management, flexible scheduling, and the ability to lift 40 pounds; plus a strong track

Qualifications

• 3+ years of full-time retail management experience.
• Strong customer service and leadership.
• Ability to lift 40 pounds and work a flexible schedule.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Collaborate with the Store Director to maximize profitability and brand presence.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director to foster a collaborative working environment for all associates.
• Ensure the team consistently meets goals and delivers best-in-class customer service.

Skills

Retail management

Team leadership

Customer service

Scheduling

Problem solving

Flexibility

Communication

Tools

POS systems

Job description

Our StoryWe think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week.Job SummaryAs an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.What You’ll DoCollaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)Manage store operations, systems, and technology while ensuring accountability.Support Store Director with recruiting, training and development efforts.Partner with Store Director and management team to curate a collaborative working environment for all associates.Ensure the team is always on track to exceed goals and provide best-in-class customer service.Come up with innovative ways to engage the community and build loyalty through events.Can step into a variety of roles on the sales floor, if needed.Who You AreHave 3+ years of full-time retail management experience with a similar scope.Passionately support our brand, customers, and teams.Stay up to date with current fashion trends and industry developments.Embrace teamwork, flexibility, and courtesy while executing tasks.Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.Have scheduling flexibility, including nights, weekends and holidays.Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.Some Perks and BenefitsCompetitive base pay and bonus programsUp to 60% discount on branded product from J. Crew, J. Crew Factory, and MadewellCompetitive Paid Time Off (PTO) plan, including paid holidays401(k) plan with company matching donationsMedical, dental, prescription, vision, and life insuranceEntertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Hourly Range: $24.00 - $30.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.