Associate IT Operations Engineer

Green Thumb Industries (GTI); Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking an Associate IT Operations Engineer to deliver on-site and remote technical support. This entry-level position is perfect for those eager to learn and grow within the IT field. You'll be responsible for troubleshooting hardware and software issues, assisting with the deployment of various IT equipment, and providing exceptional customer service. If you're passionate about technology and enjoy helping others, this role offers a fantastic opportunity to kickstart your career in IT while working in a dynamic and supportive environment.

Qualifications

• Entry-level role requiring basic troubleshooting and strong customer service skills.
• Willingness to learn and grow in technical skills related to IT support.

Responsibilities

• Provide troubleshooting for hardware, software, and network issues.
• Assist with setup and deployment of IT equipment.
• Travel to client sites for hands-on support as needed.

Skills

Troubleshooting Skills

Customer Service Skills

Basic Networking Knowledge

Communication Skills

Education

Associate Degree in IT

3+ Years of Advanced Service Desk Experience

Tools

Windows

macOS

Job description

The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities, and a drive to learn and grow.

Responsibilities

• Provide basic troubleshooting for hardware, software, and network issues.
• Assist with setup, configuration, and deployment of desktops, laptops, printers, and other IT equipment.
• Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
• Document issues, resolutions, and escalate complex problems to advanced support when necessary.
• Travel to client sites to provide hands-on support as needed and requested (up to 75%).
• Other duties as assigned.

Qualifications

• Associate degree in IT, or advanced service desk experience (3+ years).
• Basic understanding of Windows/macOS operating systems and common software applications.
• Basic understanding of networking.
• Strong communication and customer service skills.
• Willing to learn and grow technical skills in either GTI CpG or Retail IT.
• Valid driver’s license and ability to travel to client sites.
• Ability to lift and move IT equipment (up to 75lbs).

Additional Requirements

• Must pass any and all required background checks.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Must be a minimum of 21 years of age.
• Must be approved by state badging agency to work in the cannabis industry.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range: $65,000 - $75,000 USD

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