Associate IT Operations Engineer

Green Thumb Industries (GTI); Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking an Associate IT Operations Engineer to join their dynamic team. In this entry-level role, you will provide on-site and remote technical support, helping to diagnose hardware and software issues while maintaining IT infrastructure. Your strong customer service skills and basic troubleshooting abilities will be essential as you assist with setting up and deploying IT equipment. This role offers a fantastic opportunity to learn and grow within a supportive environment, with the potential for travel to client sites. If you are passionate about IT and eager to develop your skills, this is the perfect opportunity for you.

Qualifications

• Entry-level role requiring basic troubleshooting skills and strong customer service.
• Willingness to learn and grow technical skills in IT operations.

Responsibilities

• Provide troubleshooting for hardware, software, and network issues.
• Assist with setup and deployment of IT equipment.
• Document issues and escalate complex problems as needed.

Skills

Troubleshooting Skills

Customer Service Abilities

Communication Skills

Basic Networking Knowledge

Education

Associate Degree in IT

Advanced Service Desk Experience (3+ years)

Tools

Windows Operating System

macOS Operating System

Job description

The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities, and a drive to learn and grow.

Responsibilities

• Provide basic troubleshooting for hardware, software, and network issues.
• Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment.
• Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
• Document issues, resolutions, and escalate complex problems to advanced support when necessary.
• Travel to client sites to provide hands-on support as needed and requested (up to 75%).
• Other duties as assigned.

Qualifications

• Associate degree in IT, or advanced service desk experience (3+ years).
• Basic understanding of Windows/macOS operating systems and common software applications.
• Basic understanding of networking.
• Strong communication and customer service skills.
• Willing to learn and grow technical skills in either GTI CpG or Retail IT.
• Valid driver’s license and ability to travel to client sites.
• Ability to lift and move IT equipment (up to 75lbs).

Additional Requirements

• Must pass any and all required background checks.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Must be a minimum of 21 years of age.
• Must be approved by state badging agency to work in the cannabis industry.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range: $65,000 - $75,000 USD

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