Associate IT infrastructure Engineer

New Relic, Inc.; United States; Hybrid; USD 107,000 - 119,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave and planning

Mental health benefits

401(k) plan and match

11 paid holidays

Volunteer time off

Paid time-off

Other competitive benefits designed to

Job summary

New Relic is seeking an Infrastructure Engineer to join IT Engineering, focusing on network infrastructure and enterprise AI enablement. You will build and operate networks for our global workforce, automate repeatable tasks, and own key platform components.

You will partner with Security, Compliance, Facilities, IT Support, and Engineering, lead projects, and shape the roadmap. Experience with Meraki, Cloudflare Zero Trust, Terraform, and scripting is valued.

Qualifications

• 2 years of experience in network, infrastructure, or IT engineering.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and troubleshooting skills.
• Hands-on experience with Meraki or comparable enterprise network infrastructure.
• Experience with enterprise AI or LLM platforms (Gemini, Claude or similar).
• Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs.

Responsibilities

• Design, deploy, and manage Meraki infrastructure across global offices.
• Troubleshoot office network issues including Wi-Fi, VLANs, and DNS.
• Manage ISP relationships, circuits, outages, and performance tracking.
• Plan and execute office network builds, moves, and refreshes with Facilities/Security.
• Design and operate AI enablement tools and security controls for AI usage.

Skills

Networking

Scripting

Automation

REST APIs

Security

Tools

Meraki

Terraform

Ansible

n8n

Cloudflare Zero Trust

Job description

Описание: We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is seeking an Infrastructure Engineer to join our IT Engineering team, with a focus on network infrastructure and enterprise AI enablement. You will build and operate the networks that keep our global workforce connected and secure, and you will help deploy AI tools that make the company faster. This is an engineering role built around automation, scalability, and reliability, with real ownership over the platforms you run. We are looking for a systems thinker who automates repetitive work, writes clear documentation, and makes sound tradeoffs between security, usability, and speed of adoption. You will partner with Security, Compliance, Facilities, IT Support, and Engineering teams, and you will have room to lead projects and shape the roadmap.

Задачи

• Network and infrastructure Design, deploy, and manage Meraki infrastructure across global offices using the Meraki Dashboard and APIs
• Troubleshoot and resolve office network issues, including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity problems
• Manage ISP relationships, including circuit procurement, installs, renewals, SLAs, outage escalation, and domain performance tracking
• Plan and execute office network builds, moves, and refreshes with Facilities and Security
• Design, deploy, and operate Zero Trust and network security infrastructure (Cloudflare Zero Trust/WARP, VPN, firewall policy)
• Monitor network health and capacity, respond to incidents, and drive root cause fixes
• Maintain network documentation, including architecture diagrams, IP plans, runbooks, and SOPs
• AI enablement: Deploy and administer enterprise AI platforms (Gemini Enterprise, Claude, and related tools), including configuration, integrations, and usage monitoring
• Build AI-powered automations that reduce manual work across IT and business teams
• Design and enforce AI usage controls, including data protection, DLP, audit logging, and access policies
• Evaluate new AI tools and vendors, running pilots and recommending adoption based on measurable impact
• Build integrations and automation using scripts and APIs to eliminate manual toil
• Act as an escalation point for IT Support on complex network and infrastructure issues
• Participate in a global on-call rotation

Требования

• 2 years of experience in network, infrastructure, or IT engineering
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and proven troubleshooting skills
• Hands‑on experience managing Meraki or comparable enterprise network infrastructure
• Experience working with ISPs and carriers, including circuit management and outage escalation
• Hands‑on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration work
• Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs
• Understanding of data security principles as they apply to AI usage (data classification, DLP, least privilege)
• Strong critical thinking and structured problem‑solving skills
• Clear written and verbal communication, including the ability to document designs and teach others
• Ability to work independently and collaboratively across teams
• Cisco Meraki certification (CMNA) or CCNA/Network+
• Experience with SD‑WAN design and multi‑site network management
• Experience with Cloudflare Zero Trust, DLP, or CASB tooling
• Experience building agents or workflows with MCP, prompt engineering, or LLMAPIs
• Experience with infrastructure as code or workflow automation (Terraform, Ansible, n8n, or similar)
• Experience supporting SOX or similar compliance controls
• Experience administering SaaS platforms such as Google Workspace, Slack, or Atlassian
• Experience running AI adoption programs, training, or internal enablement
• Please note that visa sponsorship is not available for this position.

Pay

The pay range below represents a reasonable estimate of salary for the listed position. This role may be eligible for the corporate bonus plan.

Estimated Base Pay Range €95.000—€106.000 EUR

Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• a 401(k) plan and match
• 11 paid holidays
• volunteer time off
• paid time‑off
• other competitive benefits designed to improve the lives of our employees

Culture & Inclusion

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.

Accommodation

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

Workplace model

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Legal compliance

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy