Associate IT Director
Planned Parenthood of Northern, Central, and Southern New Jersey
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Benefits offered by this job
Job summary
Planned Parenthood of Northern, Central and Southern New Jersey is seeking an Associate IT Director to lead the Help Desk, manage IT operations across multiple locations, and drive security and identity strategies. This role requires overseeing 14 locations, strong collaboration with the IT Director, and a focus on Microsoft 365, Entra ID, Okta, and endpoint security.
The position is based in Trenton, NJ with travel throughout Northern, Central, and Southern New Jersey.
Qualifications
- Bachelor’s degree in information technology, computer science, information systems, cybersecurity, or related field preferred; an equivalent combination may be considered.
- Minimum five (5) years of progressive IT experience with increasing responsibility in IT operations or service delivery.
- Experience leading or managing a Help Desk, service desk, or IT support function.
- Demonstrated experience administering Microsoft 365 environments.
- Strong experience with Microsoft Entra ID and identity/access management.
- Okta experience strongly preferred.
- Strong understanding of MFA, Conditional Access, endpoint security, and least-privilege access.
- Experience with Intune and endpoint management.
- Understanding of modern security frameworks and practices (Zero Trust, NIST, CIS, SOC 2, ISO 27001).
- Experience operating in hybrid environments with cloud and on-prem AD.
- Proven ability to manage vendors and technology partners.
- Strong troubleshooting, problem-solving, and escalation-management skills.
- Strong communication skills with technical and executive stakeholders.
- Experience supporting a multi-site organization.
Responsibilities
- Lead and oversee the Help Desk and day-to-day IT service delivery.
- Manage and mentor Help Desk and IT support personnel; distribution, training, and development.
- Serve as primary escalation point for complex end-user and technical issues.
- Establish and monitor Help Desk processes, SLAs, ticket management, escalation procedures, and metrics.
- Support the IT Director in leading IT operations across infrastructure, service desk, endpoint management, and security.
- Own and improve the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive).
- Support identity and access management strategy across Microsoft Entra ID and Okta.
- Implement and maintain security best practices (MFA, Conditional Access, device trust, least-privilege).
- Oversee endpoint management using Intune (device compliance, patching, config, hardening).
- Ensure high availability, performance, and resilience of IT systems and services.
- Manage IT vendors, MSPs, and technology partners; collaborate with IT Director.
- Oversee asset lifecycle management across 14 locations (hardware, software, licensing).
- Partner with IT Director and business leaders to align IT services with goals.
- Assist with IT policies, standards, procedures, and broader IT roadmap.
Skills
Education
Tools
Job description
Full Time, 5-day work week
- HSA, HRA & FSA Accounts
- 401k w/ a Generous Employer Match!
- Medical Discounts
- Life Insurance
- Tuition Reimbursement
- PTO Time
- Holidays Off with Pay
- Student Loan Forgiveness
- Mileage Reimbursement
- NJ Family & Medical Leave
- Flexible Schedule & Hours
- Supportive Work Culture
- Paid Training!
Location: Trenton, NJ
Pay: $80k-$100k annually
Hours: 35 hr work week, Exempt
Schedule: Full Time, 5-day work week
Position: Associate IT Director, Trenton, NJ - Travel throughout Northern, Central & Southern, NJ
- Benefits:
- Medical, Vision & Dental Insurances
- HSA, HRA & FSA Accounts
- 401k w/ a Generous Employer Match!
- Medical Discounts
- AD&D & LTD Plans Paid 100%
- Life Insurance
- Tuition Reimbursement
- PTO Time
- Holidays Off with Pay
- Student Loan Forgiveness
- Mileage ReimbursementNJ Family & Medical Leave
- Flexible Schedule & Hours
- Career Development
- Supportive Work Culture
- Paid Training!
Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred; an equivalent combination of education, certifications, and relevant professional experience may be considered.
- Minimum five (5) years of progressive IT experience, with increasing responsibility in IT operations or service delivery
- Experience leading or managing a Help Desk, service desk, or IT support function
- Demonstrated experience administering Microsoft 365 environments
- Strong experience with Microsoft Entra ID and identity/access management
- Okta experience, strongly preferred
- Strong understanding of MFA, Conditional Access, endpoint security, and least-privilege access
- Experience with Intune and endpoint management
- Understanding of modern security frameworks and practices, including Zero Trust, NIST, CIS, SOC 2, or ISO 27001
- Experience operating in hybrid environments involving cloud and on-premises Active Directory
- Proven ability to manage vendors and technology partners
- Strong troubleshooting, problem-solving, and escalation-management skills
- Strong communication skills with the ability to work effectively with technical teams, end users, and executive leadership
- Experience supporting a multi-site organization
- Relevant industry certifications preferred, such as CompTIA A+, CompTIA Security+, or Microsoft certifications including MS-900, MD-102, SC-200, or SC-300. Candidates are not expected to hold all certifications; demonstrated interest in professional development and a willingness to pursue relevant certifications and formal training are valued.
- Okta Administrator or Professional certification
- Experience with PowerShell, Microsoft Graph API, or other automation tools
- Familiarity with SIEM/SOAR platforms such as Microsoft Sentinel
- Experience with ITSM frameworks and ITIL practices
- Exposure to compliance audits, including SOC 2 or ISO 27001
- Experience implementing or improving IT service management platforms
Other Requirements: Valid New Jersey State driver’s license and reliable transportation. This position requires frequent travel throughout the organization’s service area, which includes locations across the entire State of New Jersey.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The Associate IT Director performs a wide range of duties, including, but not limited to the
- Lead and oversee the Help Desk and day-to-day IT service delivery, ensuring timely, professional, and effective support for end users
- Manage and mentor Help Desk and IT support personnel, including workload distribution, performance, training, and professional development
- Serve as the primary escalation point for complex end-user and technical support issues
- Establish and monitor Help Desk processes, SLAs, ticket management, escalation procedures, and service-level metrics
- Support the IT Director in leading IT operations across infrastructure, service desk, endpoint management, and security
- Own and continuously improve the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, and OneDrive
- Support identity and access management strategy across Microsoft Entra ID and Okta
- Implement and maintain security best practices, including MFA, Conditional Access, device trust, and least-privilege access
- Oversee endpoint management using Intune, including device compliance, patching, configuration, and hardening
- Ensure high availability, performance, and resilience of IT systems and services
- Manage IT vendors, MSPs, and technology partners in coordination with the IT Director
- Oversee asset lifecycle management across 14 locations, including hardware, software, and licensing
- Partner with the IT Director and business leaders to align IT services and technology initiatives with organizational goals
- Assist with the development and execution of IT policies, standards, procedures, and the broader IT roadmap
- Microsoft 365 administration, governance, and service optimization
- Microsoft Entra ID administration and security
- Okta administration, including SSO integrations, MFA, and lifecycle workflows
- Identity lifecycle management, including Joiner/Mover/Leaver (JML) processes and provisioning/deprovisioning
- Role-Based Access Control (RBAC) and privileged identity management (PIM)
- Security and compliance capabilities, including Microsoft Defender, Purview, DLP, retention, and related controls
- Email security and threat protection, including Defender for Office 365
- Microsoft 365 licensing management, optimization, and usage analysis
- Integration of identity and access controls across SaaS applications and enterprise systems
- Serve as the IT leader responsible for the Help Desk function
- Manage and develop Help Desk staff and establish clear expectations for service delivery
- Monitor Help Desk KPIs, including ticket volume, response times, resolution times, SLA adherence, and user satisfaction
- Establish consistent standards for ticket intake, prioritization, escalation, resolution, and documentation
- Identify recurring issues and implement improvements to reduce ticket volume and improve the end-user experience
- Develop and maintain IT knowledge base resources, user documentation, and support procedures
- Ensure onboarding, offboarding, and access requests are completed accurately and securely
- Promote a customer-service-oriented culture across the IT support function
- Evaluate opportunities for automation, self-service, and improved IT service delivery
- Provide regular Help Desk and service delivery reporting to the IT Director
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.
Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPNCSNJ will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.
At PPNCSNJ, our "Care. No Matter What" values extend far beyond our health center doors. We're passionate about uplifting diversity, equity, and inclusion across every aspect of our organization. This work includes building an environment where every employee can flourish, every patient can thrive, and every community can achieve its full health potential. We strive to make equity-centered decisions that empower our employees, patients, and volunteers to be their whole selves. These efforts are an ongoing journey, and on our best days, we remain committed to challenging ourselves to do better.
As we prioritize equity in our health care practices, we are equally committed to these values in our workplace culture. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be a great fit for this role or others, and we value differing perspectives in our commitment to being an inclusive health care provider and workplace.
PPNCSNJ is an Equal Opportunity Employer.
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