Associate Implementation Project Manager

DrFirst; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus program

Medical, dental, and vision insurance

401K with company match

HSA contribution

Company-paid disability and life ins.

PTO 18 days + holidays

Education funds up to $1,500 annually

Voluntary benefits (FSA, etc.)

Job summary

DrFirst, a remote-first Healthcare IT company, is seeking an Associate, Implementation Project Manager to support end-to-end implementations for various client types across standalone, enterprise, and partner accounts. You will host customer-facing meetings, manage project plans, and ensure successful go-lives with PDMP integrations.

You will collaborate with Professional Services and other departments, configure user registrations, and maintain clear, proactive communication to deliver high

Qualifications

• Bachelor's degree in a related field (Business Management, Education, CS, etc).
• Strong understanding of healthcare work environments is preferred.
• Excellent communication and interpersonal skills with clinical and non-clinical stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to create documentation, process guides, and reference materials.
• Basic understanding of technical and registration terminology; proficiency with Excel data analysis.

Responsibilities

• Lead the registration and configuration of end users and partners on DrFirst products.
• Discuss and recommend registration workflow changes and solutions through workflow analysis.
• Improve customer experience and CSAT via surveys, QA, and internal reviews.
• Maintain client communication with timely follow-up to questions and inquiries.
• Independently manage multiple priorities including customer setups, registrations, and configuration support.
• Respond to registrations within 2 business days and urgent requests within 4 hours of receipt.
• Collaborate with Professional Services and other DrFirst departments.
• Create and share documentation to support knowledge transfer and process improvement.
• Enable PDMP integrations for all customer types by providing instructions and tracking status.
• Triage PDMP requests, disable integrations as needed, communicate with PDMP Gateway vendors, and troubleshoot post-implementation issues.

Skills

Project coordination

Customer-facing communication

Documentation

Excel data analysis

Multi-tasking

Cross-functional collaboration

Education

Bachelor's degree in Business Management / Education / Computer Science or related field

Tools

Salesforce

Jira

CRM tools

Job description

About DrFirst

For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.

This is a great opportunity to be part of a successful Healthcare IT company experiencing significant growth. Here you will get to work with some of the smartest and the most interesting people around, solving unique and complex challenges in healthcare on a scale matched by few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you!

Position Overview

The Associate, Implementation Project Manager supports all elements of practice and end-user implementations for DrFirst products across standalone, enterprise, and partner client types. This role works directly with clients to verify that each implementation is functioning properly, enabling successful configurations and go-lives.

Core responsibilities include hosting customer-facing meetings following standardized project methodology, managing project plans, handling client requests through a ticketing system, executing configuration tasks, and maintaining clear communication throughout every implementation. This role also owns enabling PDMP (Prescription Drug Monitoring Program) integrations for all customer types, including providing instructions, tracking status updates, enabling credentials, triaging requests, and troubleshooting post-implementation issues.

Who Will Love This Job

• A collaborator who possesses the confidence and ability to engage with various types of clients and healthcare professionals, ensuring the highest levels of customer satisfaction
• A trusted advisor who represents DrFirst with integrity and professionalism in every client interaction
• A driver who demonstrates commitment to exceeding customer expectations and following through on commitments
• A facilitator who supports DrFirst product implementations efficiently and effectively across diverse client settings
• A leader who excels at coordinating projects and cross-functional resources for successful outcomes

What you will work on

• Lead the registration and configuration of end users and partners on DrFirst products
• Discuss and recommend registration workflow changes and solutions with client contacts through analysis of workflows and scalability
• Enhance customer experience and satisfaction through high CSAT scores via client surveys, quality assurance, and internal reviews
• Maintain and drive client communication including timely follow-up to questions, email inquiries, and telephone calls
• Independently manage multiple priorities including customer setups, registrations, and configuration support while maintaining high service levels and SLA response times
• Handle customer registrations and requests within 2 business days and respond to urgent requests within 4 hours of receipt
• Collaborate cross-functionally with Professional Services team members and other DrFirst departments, transitioning seamlessly between diverse responsibilities
• Build and share documentation to support knowledge transfer and process improvement initiatives
• Enable PDMP integrations for all customer types by providing instructions, tracking status, and enabling credentials
• Triage PDMP requests, disable integrations as needed, communicate with PDMP Gateway vendors, and troubleshoot post-implementation issues

Qualifications

Required

• Bachelor's degree in Business Management, Education, Computer Science, or a related field
• Basic understanding of ambulatory and inpatient healthcare work environments
• Strong communication and interpersonal skills with the ability to engage confidently with clinical and non-clinical stakeholders
• Excellent organizational skills with the ability to manage multiple concurrent priorities
• Ability to create documentation, process guides, and reference materials
• Basic understanding of technical and registration terminology
• Proficiency sorting and analyzing data in Excel

Preferred

• Prior experience in healthcare IT, implementation coordination, or project management
• Familiarity with ticketing systems or CRM tools such as Salesforce, Jira, or similar platforms
• Exposure to PDMP programs, EHR workflows, or e-prescribing systems
• Experience in a client-facing or customer success role

Physical Requirements

• 95% Desk and phone work
• Less than 5% travel to industry events and annual team onsite

#LI-GF1 #LI-Remote

Benefits

• Competitive compensation, with a base salary of $55,000 - $65,000 (Exact compensation may vary based on skills and experience)
• Eligible for Discretionary Performance-based Bonus Program
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to the first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1,000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter, and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1,500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital Indemnity, Accident, and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work: https://drfirst.com/company/about-us/careers/

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at [e-mail] to verify the authenticity of the message. Your security is important to us!

Learn more about our benefits and professional development opportunities: https://drfirst.com/company/about-us/careers/the-perks/