Associate II - Front Desk

Movement Gyms; Belmont (CA); On-site; USD 27,758 - 28,929; Part time

Benefits offered by this job

Free gym membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement Gyms in Belmont, CA is seeking a part-time Front Desk Associate to welcome members and guests, provide information, and guide them to programs that fit their goals. You’ll handle check‑ins, memberships, retail queries, and basic safety tasks while embodying our community values of growth, connection, and integrity.

Ideal candidates bring hospitality experience, strong communication, and a passion for climbing, yoga, or fitness. Flexible scheduling with evenings and weekends encouraged.

Qualifications

• Experience in hospitality or customer-facing roles is encouraged.
• Able to communicate clearly and proactively with members and guests.
• Comfortable guiding guests and explaining gym programs and promotions.
• Willingness to learn and share passion for climbing and fitness.

Responsibilities

• Deliver exceptional service to members and guests.
• Be a welcoming, knowledgeable presence in all interactions.
• Conduct gym tours and provide guided experiences.
• Educate about memberships, products, and current promotions.
• Check in guests, process transactions, and assist with retail.
• Support belay checks, floor walks, safety, and cleanliness.
• Instruct Introductory climbing classes; participate in facility upkeep.
• Maintain professional communication and address member concerns.

Skills

Hospitality mindset

Customer service

Communication

Problem solving

Climbing/yoga enthusiasm

Tools

Front desk software

POS systems

Job description

Belmont, 100 El Camino Real, Belmont, California, United States of America

Job Description

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that is committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business‑minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Job Summary

Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard‑working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

Job Responsibilities

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring passion and be a champion of the gym, speaking knowledgeably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions, including (but not limited to)
  • Welcome all members and guests, building genuine connections
  • Conduct gym tours and personalized guided experiences
  • Educate members and guests about all products including membership and current promotions
  • Check people in and conduct transactions
  • Assist members and guests with retail products and sales
  • Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • Perform facility upkeep, projects and cleaning tasks
  • Instruct Introductory classes
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

Job Requirements

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive and build connections in a fast‑paced, people‑facing role
• Through behavior and actions, embody Movement’s core values of growth, connection and integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem‑solving skills to creatively find solutions for member and guest needs
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes (training provided)
• Regular evening and weekend availability

Additional Information

This is a part‑time position.

Starting pay at $20.15‑21 /hour, flexibility may be available based on experience.

Benefits include free membership, in‑gym discounts, guest visits, and retail discounts.

New hires will complete a screening process.

Scheduled shift times may vary from week to week or month to month.

Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.