Associate Helpdesk Technician

Tutor-Perini-Corporation; City of New Rochelle (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Tutor Perini Corporation in New Rochelle, NY seeks an Associate Helpdesk Technician to support end users, diagnose software and hardware issues, and guide users to resolution. The role emphasizes AD/Entra ID administration, PC imaging with SmartDeploy, and proactive problem solving.

Ideal candidates bring 2+ years in IT service desk, Windows 11 proficiency, strong customer service, and the ability to work well in a team while documenting solutions for knowledge base articles.

Qualifications

• Two years of IT service desk experience required.
• Experience diagnosing software/hardware issues and guiding end-users.
• Familiarity with Windows 11 and Active Directory/Entra ID.

Responsibilities

• Respond to end-user help tickets, calls and emails and diagnose issues.
• Manage user accounts in Active Directory/Entra ID.
• Image new PCs and update images with SmartDeploy.
• Document incidents and publish self-help guides.
• Troubleshoot network connectivity and basic Office 365 issues.

Skills

Customer service

Troubleshooting

Windows 11

Active Directory/Entra ID

Documentation

Teamwork

Self-motivation

Education

High School Diploma or equivalent

Associate degree + certifications considered

Bachelor’s degree preferred

Tools

SmartDeploy

Mimecast

Remote Desktop services

Cisco AnyConnect VPN

CyberArk/Idira

Citrix Workspace/XenDesktop

Desktop Authority

Job description

The expected hourly range for this position is $30.00 - $35.00 depending on experience.

Applicants must be eligible to work in the United States without visa sponsorship now or in the future.

Tutor Perini Corporation is seeking an Associate Helpdesk Technician to join our office in New Rochelle, New York.

Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are necessary to execute massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects. Extraordinary Projects need Exceptional Talent

DESCRIPTION

• Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
• Manage user account changes in Active Directory/Entra ID.
• Document and escalation incidents to responsible groups when necessary.
• Prepare and publish self-help documentation for common “how to” problems.
• Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
• Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
• Inventory new equipment and software and perform periodic audits of deployed assets.

REQUIREMENTS

• High School Diploma or equivalent required.
• Associate degree in conjunction with other certifications and work experience considered.
• Bachelor’s degree is preferred.
• Minimum of two years of IT service desk experience.
• CompTIA A+ certification preferred.
• Microsoft Certified Professional preferred.
• KCS (Knowledge Centered Service) or equivalent certification is a plus.
• Proven mastery of Windows operating systems, including Windows 11.
• Strong working knowledge of Active Directory – ability to create/modify/disable accounts.
• Familiarity with drive mappings/Desktop Authority application is recommended.
• Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
• Ability to troubleshoot network connection issues – both wired and wireless.
• Understand and troubleshoot Microsoft Office 365 applications.
• Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
• Must be self-motivated and be able to work independently.

RELEVANT TECHNOLOGIES

• Windows 11 Microsoft Active Directory/Entra ID Microsoft M365 Outlook/Exchange MS Office 365 including Excel, Word, and PowerPoint Mimecast Windows Remote Desktop services SmartDeploy Cortex XDR Bomgar Remote Support Ninja One TCP/IP Cisco AnyConnect VPN CyberArk/Idira Citrix Workspace/Xen desktop Desktop Authority Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.

OUR MISSION

We build critical infrastructure that creates a better world.

OUR VISION

We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.

Tutor Perini builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.

Equal Opportunity Employer