Associate Field Service Technician - Greenville, SC - Transport/Treatment

Stryker; Columbia (SC); On-site; USD 34,000 - 46,000; Full time

Job summary

Stryker is seeking an Associate Field Service Representative focused on Transport and Treatment solutions. The role includes repairing, delivering, and supporting a field service territory with stretchers, transport chairs, bed frames, and AED devices.

You will collaborate across teams, document work, and maintain high service standards. The position emphasizes field capability, vertical growth into senior ProCare roles, and a strong customer-service mindset.

Qualifications

• High School diploma required.
• Must be at least 21 years old to meet driving requirements.
• Valid driver's license with a good driving record.
• Willingness to work extended weeks including nights and weekends.
• May lift up to 75 pounds and operate equipment as needed.
• Ability to document work and reference training materials.

Responsibilities

• Repair and deliver Stryker equipment in a designated territory.
• Perform quality control checks and preventative maintenance.
• Use software to document activities and order parts.
• Maintain customer relationships and support the sales team.
• Work independently while collaborating on Field Service projects.
• Adhere to field service metrics including documentation cadence.

Skills

Electronic aptitude

Mechanical aptitude

Customer etiquette

Independent work

Team collaboration

Documentation software

Education

High School diploma

Job description

Work Flexibility: Field-based

Associate Field Service Representative – Transport/Treatment

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport and Treatment solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, defibrillators, Automated External Defibrillators (AED), and chest compression systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• Utilize computer software to complete documentation, order parts, reference training materials, and more
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

What you need

Required:

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Willingness and ability to work an extended work week including nights and weekends at times

Additional Information

• At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

$24.54 - $33.68 USD Hourly

Travel Percentage: 70%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.