Associate Field Service Technician

ABB Inc; Denver (CO); Remote; USD 47,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

AD&D

Disability insurance

Parental leave

Employee assistance program

401k

Job summary

ABB is seeking a field service professional to work remotely within Colorado, performing on-site troubleshooting, installations, and upgrades for ABB Power Protection solutions. The role emphasizes building strong customer relationships, identifying service opportunities, and ensuring safety and quality in all tasks.

The candidate should hold an electrical/electronics certificate with OSHA 30 and be proficient in MS Office and project tools, with excellent communication and organizational

Qualifications

• Electrical/ Electronics certificate preferred with OSHA 30 certification.
• Strong written and verbal communication across levels in the organization.
• Proficiency with Microsoft Office products and project management tools.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities and ensure availability of parts and equipment meeting quality standards.
• Execute installation, commissioning, maintenance, repairs, upgrades, retrofits, and end-of-life services.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities and communicate them internally.
• Identify equipment failures early and recommend corrective actions.
• Suggest product and quality improvements and provide management with recommendations.
• Follow safety protocols and report unsafe practices or incidents promptly.

Skills

Communication skills

Organization

Time management

Field service

Customer relations

Education

Electrical/Electronics certificate

OSHA 30 certification

Tools

MS Project

Excel

MS Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Team Leader__ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.The work model for the role is: Remote {LI-Remote}, selected candidates will be located in the state of Colorado.Your role and responsibilities:Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.Build and maintain positive customer relationships to enhance satisfaction.Identify potential new sales opportunities while addressing customer needs and communicate them internally.Identify potential equipment failures early and recommend corrective actionsIdentify and suggest product and quality improvements.Provide recommendations to management for improving operations and customer service.Follow safety protocols and maintain safe work and environmental practices.Report unsafe practices and incidents promptly.Qualifications for the role:Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.Ability to interact and communicate (written and verbal) information to varying levels within the organization.Ability to use Microsoft Office products.Ability to Project Manage using MS Project or Excel preferred.Advanced ability to stay organized and meet deadlines on administrative duties.Works with speed and ownership; until the job is complete!Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the selected applicant’s qualifications and experience, this position is expected to pay between $46,900 and $75,040 annually.ABB Benefit Summary for eligible US employeesGo to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.