Associate Field Automation Engineer

Jobtailor; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in the United States (Chicago area) seeks a Field Service Engineer to perform preventive maintenance and repairs on liquid handling automation platforms, ensuring reliable instrument performance for customers.

You will provide on-site diagnostics, support installations, and work with Field Automation Engineers to deliver effective solutions while maintaining documentation and strong customer relationships.

Qualifications

• Bachelor's degree or equivalent in a technical discipline.
• Experience with automation/liquid handling systems preferred.
• Hands-on preventive maintenance and repair experience.

Responsibilities

• Perform preventive maintenance and repairs on liquid handling automation platforms.
• Provide field-based technical support, diagnostics and troubleshooting.
• Support instrument installations and verifications.
• Collaborate with engineers and customers to resolve technical challenges.
• Maintain service documentation and customer communications.
• Travel extensively to install, maintain, and service systems.
• Ensure compliance with quality, safety, and regulatory standards.

Skills

Field service experience

Troubleshooting

Customer-focused

Technical documentation

Communication skills

Education

Bachelor's degree in Life Science or related technical discipline

Tools

Windows OS

Laboratory instrumentation software

Job description

Responsibilities

• Perform preventive maintenance and repairs on Liquid Handling automation platforms to ensure reliable instrument performance and customer productivity
• Provide field‑based technical support for automated laboratory instrumentation, including diagnostics, troubleshooting, corrective actions, and system recovery
• Support instrument installations, system verification, qualification activities, and customer acceptance processes
• Partner with Field Automation Engineers and customers to identify technical challenges and deliver effective solutions
• Troubleshoot hardware, software, and operational issues involving liquid handling automation systems
• Provide on‑site technical assistance while maintaining strong customer relationships and delivering exceptional service
• Maintain accurate service documentation, including service reports, technical findings, repair records, and customer communications
• Share technical knowledge, troubleshooting experiences, and solutions with Field Automation Engineers and service organization members
• Maintain appropriate parts inventory by monitoring stock levels, anticipating requirements, and coordinating supply needs
• Provide backup service support outside assigned territory as needed to support customer service objectives
• Maintain technical expertise through manufacturer training, technical publications, workshops, and continuous learning
• Travel extensively to support customer installations, preventive maintenance visits, repairs, troubleshooting, and service activities
• Ensure compliance with company quality systems, safety policies, OSHA requirements, and regulatory standards
• Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction

Requirements

• Bachelor’s degree in Life Science, Biomedical Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical discipline preferred
• Experience supporting laboratory automation, liquid handling systems, or scientific instrumentation in academic or industry environments
• Hands‑on experience with automated laboratory instrumentation
• Experience performing preventive maintenance, repairs, diagnostics, and field service activities
• Experience supporting customers in technical or scientific environments
• Strong working knowledge of Microsoft Windows applications and computer-based systems
• Ability to interpret technical documentation, service procedures, and instrument specifications
• Electromechanical experience and knowledge of laboratory instrumentation preferred

Core Competencies

Demonstrates expertise in preventive maintenance and repairs of Liquid Handling automation platforms, ensuring reliable performance and customer satisfaction. Proficient in troubleshooting, diagnostics, and providing technical support in laboratory automation environments.