Associate Executive Director

Brightview Senior Living, LLC; Baltimore (MD); On-site; USD 105,000 - 115,000; Full time

Job summary

Brightview Senior Living is seeking an Associate Executive Director to lead a vibrant community in the Baltimore region. You will work with the Executive Director to oversee day-to-day operations, ensure resident satisfaction, and drive strong financial results while engaging Associates.

You will supervise 3-5 department heads, hire and train staff, and uphold Brightview policies. Excellent leadership, communication, and decision-making skills are essential to succeed in this role.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-3 years of management experience in a similar environment.
• Proficient in MS Office products and industry software for marketing, payroll and AP/AR.
• Meet state licensing requirements (where applicable).
• Excellent customer service, interpersonal and communication skills.
• Demonstrated ability to lead people and drive results.

Responsibilities

• Oversee day-to-day operations with the Executive Director to ensure quality service, resident satisfaction, and financial performance.
• Lead across Hospitality, Health Services, Dining, Programming, Sales, Maintenance and Business Office.
• Supervise 3–5 department heads and oversee associates; interview, hire, train and discipline as needed.

Skills

Leadership

Strategic planning

Communication

Customer service

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Payroll software

Accounts payable/receivable

Job description

Overview

About Us

The Associate Executive Director for Brightview will embrace the vision, the mission and the vibrancy of the organization and will help lead a team in creating and maintaining a vibrant and engaging living environment for Brightview residents… and a great place to work for its Associates. This position will initially support communities in our Baltimore Regions, with rotations and training in Howard and Anne Arundel Counties.

Responsibilities

In this role, you will work in an entrepreneurial environment and will be empowered to assist with leading your community with creativity and independence. You will help the Executive Director oversee day to day business operations to ensure exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.

As the Associate Executive Director, you’ll be involved in every facet of the operation – Hospitality, Health Services, Dining, Programming, Sales, Maintenance, and the Business Office. You’ll have the opportunity to truly make your mark while making a difference in the lives of both residents and associates.

We will leverage your existing leadership, management, and customer service skills, and in turn we will give you the experience and information you’ll need to be successful in the future as an Executive Director for Brightview in this region.

Supervisory responsibilities will be determined by community but generally consist of the direct oversight of three to five department heads, assisting the Executive Director with the direction of the remaining Department Heads and all other associates as indirect reports. You'll carry out supervisory responsibilities in accordance with Brightview's policies and procedures and applicable laws. Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; evaluating performance; rewarding and disciplining associates and addressing complaints and resolving problems.

Salary Range

USD $105,000.00 - USD $115,000.00 /Yr.

Compensation Disclosure

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

Qualifications

• Bachelor’s degree in related field and/or equivalent experience.
• One to three years of management experience in a similar environment.
• Proficient in MS Office products, internet and industry specific software programs for marketing, payroll and accounts payable/receivable.
• Meet state licensing requirements (where applicable).
• Excellent customer service, interpersonal, and communication skills.
• Demonstrated ability to lead people and get results through others.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to prioritize, organize and manage multiple tasks.
• Problem analysis and resolution at both strategic and functional levels.
• Ability to effectively communicate in English.

Why work at Brightview?

Discover the Brightview Senior Living Difference!

• Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.
• Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.
• Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.
• Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.
• A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.