ASSOCIATE, DONATED GOODS

Goodwill Industries of Arkansas; Little Rock (AR); On-site; USD 13,000 - 18,000; Part time

Job summary

Goodwill Industries of Arkansas in Little Rock seeks an entry-level Donated Goods Associate to support store operations across intake, processing, stocking and sales. This part-time role offers an hourly wage of $11.00 and requires friendly, efficient service at the register, donation area, and on the sales floor.

You will rotate among donor door, processing, pricing, merchandising, and cashiering to meet daily needs while upholding Goodwill's ACE culture and mission.

Qualifications

• Customer service in a fast-paced environment.
• Basic math and reading skills required.
• Ability to follow directions and work independently.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Must complete required training within 30 days of hire.

Responsibilities

• Greet donors and customers in a friendly manner.
• Process sales transactions at the register.
• Receive, unload, and sort donated goods; assess quality.
• Hang, tag, price, and stock merchandise.
• Maintain cleanliness of store areas.
• Assist customers and answer questions on policies.
• Flex between cashier, production, and sales floor duties.
• Participate in training and development.

Skills

Customer service

Math skills

Reading skills

Teamwork

Education

High school diploma or GED

Tools

POS systems

Handheld scanners

Barcode printers

AI price tools

Job description

Job Details

Level: Entry

Job Location: 5262 The Ranch - Little Rock, AR 72223

Position Type: Part Time

Salary Range: $11.00 - $11.00 Hourly

Job Shift: Any

Job Description

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day’s demand. The position is performed with or without a reasonable accommodation.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Essential Duties and Responsibilities

• Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
• Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Ensure compliance with all safety standards and loss prevention procedures.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Support team members by flexing between cashier, production, and sales floor duties as needed.
• Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
• May participate in new store building and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.

Qualifications

Education

None

Experience

0 to 6 months related experience and/or training.

Management Experience

None

Skills

None

Required Certificates, Licences, Registrations

None

Preferred Certificates, Licences, Registrations

None

Mental Demands

LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out a predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.

Analytical Ability / Problem Solving

REPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.

Responsibility for Work of Others

None

Working Conditions

Outside working environment, wherein there are extremely disagreeable working conditions most of the time. (e.g., hot mix paving in constant sun).

Physical Demand

HIGHLY REPETITIVE, HIGHLY PHYSICAL. HIGHLY REPETITIVE type work which requires the CONCENTRATED AND NON-DIVERSIFIED physical demands of the employee.

Additional Information

Qualifications

• High school diploma or GED preferred.
• Previous retail, cashier, or warehouse experience helpful but not required.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills required.
• Must be able to follow directions, work independently, and as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
• Dependable attendance.

Physical and Work Environment Requirements

• Ability to stand, walk, bend, stoop, and reach for extended periods.
• Frequently lift up to 25 lbs.; occasionally up to 50 lbs.; push/pull loaded Gaylords/carts up to 150 lbs. with assistance/tools.
• Regular exposure to warehouse and retail environments with moderate noise and occasional outdoor conditions.

Impact

This role contributes directly to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.

Job Levels – Donated Goods Associate

Level I

Must be certified and demonstrate proficiency in at least one duty area, successfully complete the knowledge check quizzes, and meet production standards for two consecutive weeks. Duty areas include:

• Donor Door
• Cashier
• Processor
• Merchandising
• Lister

Level II

Must be certified and demonstrate proficiency in at least three duty areas, successfully complete the knowledge check quizzes, cross-train others, 95% audit scores, and consistently meet production standards for 30 days.

Level III

Must be certified and demonstrate proficiency in all five duty areas, successfully complete the knowledge check quizzes, and consistently meet or exceed production standards for 30 days. Level IIIs will be expected to mentor new hires, serve as a Safety Ambassador, e-commerce pull lead, and become CPR certified.