Associate Director, Vendor and Service Management Pharmacist

Eli Lilly and Company; Indianapolis (IN); Hybrid; USD 132,000 - 194,000; Full time

Job summary

Eli Lilly and Company invites a Pharmacist to own third-party vendor relationships for LillyDirect Pharmacy Operations in Indianapolis. You will manage service performance, ensure patient safety, and collaborate with Procurement, Legal, Quality, and IT to sustain a direct-to-patient operating model.

The role requires an active Indiana Pharmacist License with 3+ years in pharmacy practice or operations. Expect hybrid work with on-site days and remote flexibility, plus a strong focus on

Qualifications

• Pharmacist degree and Indiana licensure required.
• Minimum 3 years of pharmacy experience or operations.
• Experience in high-volume or direct-to-patient environments preferred.

Responsibilities

• Own third-party vendor and service provider relationships.
• Define and monitor SLAs and KPIs for vendor services.
• Lead service reviews and remediation plans with vendors.
• Collaborate on contract governance with Procurement and Legal.
• Translate performance data into leadership reports.
• Ensure prescription accuracy and patient safety as licensed pharmacist.
• Coordinate with internal teams to optimize workflows.
• Adhere to LillyDirect's direct-to-patient operating model and compliance.
• Work schedule includes on-site presence with some remote work per policy.

Skills

Vendor management

Leadership

Communication

Attention to detail

Education

PharmD or BS in Pharmacy

Indiana Pharmacist License

Tools

Pharmacy management software

Workflow automation tools

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Associate Director, Vendor and Service Management Pharmacist

Pharmacy Vendor and Service Management

LillyDirect Pharmacy Operations | Indianapolis, IN

About LillyDirect

U.S. consumers navigate considerable complexity in managing their healthcare, and their experience is often vastly different from the personalized, seamless engagements we have come to expect from the banking, retail, and travel industries. While the pandemic led to innovations in virtual care, alternate models for distribution, and integrated health and wellness solutions, these innovations focus on specific points in the patient journey rather than a holistic, end-to-end patient experience.

Launched in January 2024 for people in the U.S. living with obesity, migraine, and diabetes, LillyDirect is an industry-first digital healthcare experience designed to support and empower patients on their care journey. Through this new operating model, Lilly aims to improve patient access to care, help reduce healthcare costs, and enable better outcomes for people living with chronic disease. The rapid uptake of LillyDirect since its launch underscores the significant unmet need of people struggling to navigate the complex U.S. health care system. As such, we are seeking to expand our offerings and scale business operations to enable better outcomes for patients.

About The Role

We are seeking an experienced Pharmacist to own the third-party vendor relationships and manage the service performance that LillyDirect Pharmacy depends on to operate. The ideal candidate brings strong professional judgment, a performance and analytics mindset, and a commitment to patient safety and compliance, ideally in an online or direct-to-patient environment.

This position defines and maintains the service level and key performance indicator framework for the pharmacy's third-party services, runs recurring service reviews, and drives remediation when performance falls short of agreed levels. The successful candidate partners with Procurement and Legal on contract governance and works across pharmacy operations, quality, and technology as LillyDirect scales its direct-to-patient operating model.

This is a pharmacist position because vendor and service failures reach the patient. The successful candidate evaluates service performance for its effect on prescription accuracy and patient safety, and retains licensed capacity to verify prescriptions when needed.

Key Responsibilities

• Own the third-party vendor and service provider relationships that LillyDirect Pharmacy depends on to operate.
• Define and maintain the service level and key performance indicator framework for third-party services, and measure performance against it.
• Lead recurring service reviews with vendor leadership, and drive remediation plans when performance falls short of agreed levels.
• Partner with Procurement and Legal on contract governance, including scope, service terms, renewals, and performance provisions.
• Provide input to vendor spend forecasting and contract budget planning for pharmacy leadership, drawing on contract terms, renewals, and service performance.
• Translate service performance data into reporting for pharmacy leadership, including trends, risks, and recommended corrective actions.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management where service performance affects pharmacy records, deviation documentation, or inspection readiness.
• Verify accuracy of prescription orders and resolve issues with prescribers and patients as licensed capacity requires.
• Collaborate with internal teams (logistics, commercial operations, customer support, IT) to streamline processes and enhance patient satisfaction.
• Review and improve workflow processes to optimize efficiency and patient care.
• Contribute to the design and improvement of processes and systems that support pharmacy operations, including third-party service performance monitoring and reporting.
• Stay current on industry trends and technological advancements related to direct-to-patient pharmacy operations, and translate those into operational changes that drive state-of-the-art execution.
• Per the in-office schedule created by the pharmacy scheduler, this position will be expected to work scheduled shifts Monday through Friday, with a minimum of three days on site each week and up to two days worked remotely when appropriate. Remote work flexibility applies consistent with Lilly's remote work policy.

Basic Qualifications

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• Minimum of 3 years of experience in pharmacy practice or pharmacy operations.

Additional Preferences

• Experience in a high-volume, centralized, or direct-to-patient pharmacy environment.
• Experience owning vendor or third-party service relationships, including service level design, performance measurement, and remediation.
• Experience partnering with Procurement, Sourcing, or Legal on contract governance, renewals, and performance provisions.
• Experience building performance reporting and analytics that drive operational decisions.
• Experience with pharmacy management software and workflow automation, including performance monitoring and reporting tools.
• Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills. Supervisory experience preferred.
• Demonstrated ability to influence and communicate across levels of technical experts and senior leadership.
• Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $132,000 - $193,600. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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