Associate Director, Ticket Operations

International Association of Venue Managers; Boise (ID); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days

Retirement contribution 10.76% to ORP

Job summary

Boise State University is seeking a Box Office Manager to supervise operations across department facilities. You will manage concert and live entertainment ticketing from start to finish, oversee inventory, seat holds/releases, pricing, and campaigns using Ticketmaster platforms, while ensuring cash-handling compliance.

The role requires leadership of Box Office staff, collaboration with promoters and campus partners, and flexibility to work nights and weekends.

Qualifications

• Expertise in event operations, guest lists, box office equipment management, and team supervision.
• Collaborate with adjacent promoter teams (bookers, marketing, agents, sponsorship).
• Strong customer service and ability to work nights/weekends as needed.

Responsibilities

• Operations & Event Management: Manage concert and live entertainment ticket operations across all department facilities from start to finish, including simultaneous multi-venue execution.
• Technology & Strategy: Identify existing and emerging industry technologies, services, and best practices; implement updated policies and revenue opportunities.
• Vendor & Stakeholder Relations: Maintain relationships with ticketing vendors, bookers, touring, marketing, venue teams, promoters, and external stakeholders.
• Financial Oversight: Reconcile sales reports and payments; assist with ticketing audits and cash handling controls.
• Team Leadership & Sales: Supervise and schedule staff; process ticket requests and group ticketing campaigns.

Skills

Event operations

Box office equipment management

Team supervision

Guest lists

Customer service

Cash handling

Night/weekend work

Tools

Ticketmaster platforms

HOST

EMT

TM1

Job description

Supervise box office operations, manage events using computerized ticketing software, distribute and account for daily ticket sales as well as group and season tickets and work with event promoters. Oversee Box Office staff.
This position is not eligible for a hybrid/remote work schedule.
This position is not eligible for a VISA Sponsorship.

Department Overview

We believe that Boise State Athletics connects our community, propels our university to greater heights, and changes the lives of student-athletes as they prepare to change the world. We believe in BLUE.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions

• ? Operations & Event Management: Manage concert and live entertainment ticket operations across all department facilities from start to finish, including simultaneous multi-venue execution. Build events, monitor inventory, manage seat holds/releases, flex pricing, rescaling, and dynamic pricing via Ticketmaster platforms. Facilitate specialized ticketing campaigns and ensure compliance with system controls and cash-handling procedures.
• ? Technology & Strategy: Identify existing and emerging industry technologies, services, and best practices. Recommend and implement updated policies, practices, and services to meet evolving departmental and client needs. Implement revenue-maximization opportunities across venues.
• ? Vendor & Stakeholder Relations: Assist in maintaining and developing relationships with specialized ticketing vendors and contractors. Support vendor contracts, partnerships, and RFPs as assigned. Maintain active communication with bookers, touring, marketing, venue teams, promoters, and external stakeholders.
• ? Financial Oversight: Reconcile sales reports and payments, generate weekly deposit reports with the Athletics Business Office, and assist financial/settlement teams with ticketing audit interpretations. Maintain system controls and cash handling procedures.
• ? Team Leadership & Sales: Supervise, train, mentor, and schedule temporary, part-time student, and event staff. Process ticket requests and facilitate specialized group ticketing sales/campaigns.
• ? May perform other duties as needed.

Knowledge, Skills, Abilities

• ? Expertise in event operations, guest lists, box office equipment management, and team supervision.
• ? Skilled at collaborating with adjacent promoter teams (bookers, marketing, agents, sponsorship).
• ? Strong customer service, adaptable in evolving environments, and proven track record of driving projects to completion.
• ? Ability to interpret and enforce policies, manage cash/system controls, and work nights/weekends as needed.

Preferred Qualifications

• ? Three (3) years as a Box Office Manager or ticketing representative.
• ? Two (2) years of experience with Ticketmaster platforms, with advanced knowledge of HOST, EMT, and TM1.
• ? Advanced knowledge of ticketing resale platforms and their interface with primary ticketing system.
• ? Experience with stadium and arena ticket builds, operations, services, scale mapping, and CAD process for creating ISMs.
• ? Experience working at a venue, athletic arena, or stadium. Experience hiring, scheduling, and managing staff.

Salary and Benefits

Salary range is $60,673.60 to $65,000 annually and is commensurate with experience.Boise State University provides a best-in-class benefits package , including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)

Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] or [e-mail].

Equal Employment Opportunity

Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] or [e-mail].