Associate Director, Student Services

UofL; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

University of Louisville is seeking an Associate Director, Student Services to coordinate the Cardinals Rising program, helping underserved, first-generation students in grades 7–12 access college readiness resources and educational advancement opportunities.

You will partner with JCPS and other school systems, align with the Office of Access & Opportunity, and lead initiatives to remove barriers to graduation while supporting student success across campuses.

Qualifications

• Master's degree in a related field and 4 years of relevant experience.
• Equivalent combination of education and experience.

Responsibilities

• Coordinate JCPS and other school systems to identify program participants.
• Create instruments to collect data necessary to assess needs of program participants.
• Coordinate day-to-day operations of the program.
• Provide coaching, mentoring, and advice to program participants, including creating workshops; arranging guest speakers.
• Seek out and attend professional conferences and workshops to advance the work of the program.
• Lead programs and initiatives to eliminate obstacles to degree completion.
• Participate in committees related to program development and college student readiness.
• Market and celebrate the program with UofL and JCPS staff.
• Serve as primary liaison between JCPS and UofL for this program.
• Supervise the complete employee life cycle for regular and temporary staff.

Skills

Marketing experience

Program management

Relationship building

Coaching & mentoring

Communication skills

Education

Master's degree in a related field

Job description

Minimum Requirements

Master's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience. Grade 7 (Salaried)

Position Description

The primary responsibilities of the Associate Director, Student Services is to coordinate the University of Louisville (UofL) Cardinals Rising program, a college readiness and preparation program open to underserved, first-generation students and families who meet Pell Grant eligibility guidelines in grades 7 through 12. The program aims to open doors to higher education, close the opportunity gap, and foster a college-going culture among students in middle and high school. This position will help students and their families learn about financial wellness, job progression, and educational advancement. This person will also support student success initiatives and serve as a liaison between the UofL Cultural and Equity Center and Student Success Center to support current UofL students. This will include creating strategies, providing leadership, and developing initiatives to help students overcome obstacles and barriers to persistence to graduation.

Position Duties and Responsibilities

• Work with Jefferson County Public Schools (JCPS) and other school systems in the area to identify and select program participants.
• Create instruments to collect data necessary to assess needs of program participants.
• Coordinate day-to-day operations of the program.
• Provide coaching, mentoring, and advice to program participants, including creating workshops; contacting and arranging for guest speakers from the higher education, the local business community, and others to support student success and readiness for college.
• Seek out and attend professional conferences and workshops to advance the work of the program.
• Work with the Office of Access & Opportunity staff and Student Success Staff at the University of Louisville to lead and create programs and initiatives to fill in gaps related to eliminating obstacles and barriers to degree completion.
• Participate in committees on and off-campus related to program development and college student readiness.
• Work with UofL and JCPS staff to market and celebrate the program as appropriate.
• Serve as primary liaison between JCPS and UofL as it relates to this program.
• Perform other duties as assigned by the Vice President of Access & Opportunity.
• Supervises the complete employee life cycle (i.e. recruitment, assignment, evaluation, performance management, release) for regular-status and temporary-status employees.

Preferred Qualifications

• Strong marketing and sales experience.
• Proven experience in program management, including planning and assessing program effectiveness.
• Proven track record of building strong relationships both on and off campus, across constituency groups.
• Knowledge of standard college admission policies and requirements.
• Experience supervising, mentoring, and coaching.
• Experience in training groups and individuals, including youth and adults.
• Fundraising experience.

Competencies

• Strong work ethics and values - Serves as a role model for responsible, professional behavior and transformational leadership.
• Effective Team-Building - Effectively uses emotional intelligence; ability to foster positive morale and team spirit; creates a sense of belonging among the team; ability to influence others.
• Effectively Manages Conflict - Willing to acknowledge and address conflict by creating a space for critical self-reflection in order to explore effective solutions.
• Creative and Innovative - Collaboratively develops, explores, and implements new and unique ideas designed to support program participants and colleagues.
• Results Driven - Sets and achieves goals by assessing all programs and initiatives.
• Managing Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Communication - Professional, effective verbal and written communication skills, and the interpersonal skill necessary to interface at all levels of the organization; strong service delivery, problem-solving, change management communication and project management skills.
• Strategic - Effective strategic planning skills and demonstrated ability to be successful with project implementation, completion, and assessment. Proven history that indicates an ability to establish and maintain successful and supportive relationships internally and externally across the university and in the community.
• Organized - Proven record of excellent organizational, planning, and time management skills.

Compensation will be commensurate to candidate experience.

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on th