Associate Director Specialty and Retail Pharmacy

Banner Health Corporate; Scottsdale (AZ); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Banner Health in Scottsdale, AZ seeks an Associate Director, Pharmacy Retail to lead and oversee the operational activities of the Retail Pharmacy Services. You will ensure policy compliance and guide distribution, storage, and dispensing of medications, while supporting interdisciplinary patient care.

The role emphasizes leadership in clinical service implementation, staff development, and adherence to regulatory standards, with a focus on patient safety and outcomes.

Qualifications

• Requires a degree in Pharmacy from an accredited College of Pharmacy.
• Requires current pharmacy licensure in the state of practice within 90 days of hire.
• Immunization certification and/or licensure within 6 months of hire.
• Must possess current BLS card.
• Must possess good organizational, problem solving and computer skills.
• Must possess good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.

Responsibilities

• Lead and oversee the operational activities of Retail Pharmacy Services.
• Ensure department functions align with policies, procedures, and laws.
• Plan, direct, monitor and evaluate distributive pharmacy services.
• Provide leadership to retail pharmacy staff and develop goals and programs.
• Schedule and supervise staff and handle personnel actions.
• Develop procedures to promote efficient, economical operations and maintain inventory and fiscal accountability.
• Participate in day-to-day duties of Staff Pharmacist and immunization administration.
• Oversee medication use including procurement, storage, dispensing, and monitoring.

Skills

Leadership experience

Immunization administration

Communication skills

Problem solving

Education

Pharmacy degree

Tools

Medication management software

Microsoft Office

Automated dispensing system

Job description

Primary City/State: Scottsdale, Arizona Department Name: BFP-Scottsdale Health Center Work Shift: Day Job Category: Pharmacy Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future.

New location to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey. Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.

In this role of Associate Director, Pharmacy Retail, we are looking for those that are licensed Pharmacists with leadership experience. Opening hours of the pharmacy are 8:00 AM to 5:00 PM, Monday through Friday, no weekends. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY

This position is responsible for leading and overseeing the operational activities of Retail Pharmacy Services. Ensures the functions of the department are consistent with the policies and procedures. Assists in planning, directing, monitoring and evaluating the provision of distributive pharmacy services. May supervise those activities that provide for the purchasing, receiving, storage, delivery, and distribution of medications and related supplies. Compounds, dispenses and bills medication pursuant to prescriptions and practitioner’s orders; provides drug information to physicians, nurses, allied health professionals, and patients. Participates in interdisciplinary team and patient care activities. Assures adequate departmental staffing according to workload while maintaining expected productivity levels. Supports implementation of clinical services and helps to maintain information systems within the pharmacy. Participates in developing system standards of work performance, orientation and training programs. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients being served. Must possess the ability to assess data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s requirements and provide pharmaceutical care based on those needs. Adheres to local, state, and federal laws regarding the profession of pharmacy practice.

CORE FUNCTIONS

• 1. Pharmacist In Charge (PIC) for retail pharmacy location. Organizes and coordinates daily activities of the Retail Pharmacy. Determines, evaluates, and cultivates internal and external relationships with respect to Banner Family Pharmacy to grow business and maintain patient care along the healthcare continuum. Reviews, revises and assures compliance with departmental and organizational policies and procedures, Federal and State laws, and accrediting bodies standards.
• 2. Monitors drug therapy for appropriateness of medication use, screens for drug interactions, incompatibilities, and contraindications, and recognizes potential adverse effects, intervenes as appropriate. Identifies areas needing improvement, and suggests possible solutions. Accurately prepares and documents scheduled/controlled medications transactions.
• 3. Participates in the planning, development, implementation, maintenance, and evaluation of the Pharmacy information systems. These activities may include oversight of database building, data collection and cataloguing of gathered information, and documentation of the process. Maintains an up to date understanding of the process involved in these activities.
• 4. Provides leadership and direction to the retail pharmacy staff. Assists with the development of goals, objectives, and programs for the pharmacy department consistent with those of the organization’s overall strategic plan. Promotes positive customer relations and actively contributes to a supportive work environment. Fosters a team environment within the department by being cooperative in the provision of departmental services.
• 5. Schedules and supervises the retail department employees and participates in such personnel actions as hiring, promotion, transfer, discharge, disciplinary action and performance evaluation; develops and implements improvements to pharmacy functions.
• 6. Develops and implements procedures which promote efficiency to ensure economical department operations. Implements and oversees workflows that promote efficiency and safety. Develops and maintains inventory levels, and maintains fiscal accountability in the Retail Pharmacy.
• 7. Participates in the day-to-day duties of the Staff Pharmacist. Performs immunization administration upon patient request.
• 8. Oversees all aspects of medication use, including (1) selection, procurement and storage, (2) dispensing, (3) monitoring of all medications utilized. Internal customers may include Patients, Nurses, Licensed Independent Practitioners, Nursing Directors, Department Directors, Administrators and other health care team members for the purpose of integrating services, improving patient care and ensuring effective communication systems. External customers may include local, state, and national pharmacy organizations, Joint Commission, state Board of Pharmacy, colleagues and peers, educational institutions and pharmaceutical representatives.

MINIMUM QUALIFICATIONS

• Requires a degree in Pharmacy from an accredited College of Pharmacy.
• Requires current pharmacy licensure in the state of practice within 90 days of hire.
• Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
• Immunization certification and/or licensure (if state requires) in state of practice required within 6 months of hire.
• Must possess current BLS card.
• Must possess good organizational, problem solving and computer skills.
• Must possess good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.
• Must be able to use reference tools to evaluate patient care and answer questions posed by customers.
• Must have knowledge of computer software, particularly medication management information system software, Microsoft applications and Automated dispensing system.

PREFERRED QUALIFICATIONS

• 3 years of experience in a retail pharmacy or similar setting; 1 year supervisory experience.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Company Information

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.