Associate Director, Shift Quality Operations

Vertex Pharmaceuticals Incorporated; Boston (MA); On-site; USD 153,900 - 230,900; Full time

Job summary

Vertex Pharmaceuticals Incorporated in Boston, MA is seeking an Associate Director – Shift Quality Operations to provide quality leadership across manufacturing shifts for cell therapy operations, ensuring cGMP compliance and aseptic processing standards.

You will lead a team of quality professionals, partner with manufacturing, QA, MSAT, and Engineering to support batch execution, deviations, investigations, and continuous improvement on site at Vertex's VMC.

Qualifications

• Minimum 8+ years in manufacturing quality in biotech/pharma environments.
• Bachelor's degree required; master's preferred.
• Experience with shop-floor QA oversight and aseptic operations.

Responsibilities

• Provide shift-based QA oversight for aseptic manufacturing, ensuring cGMP and aseptic standards.
• Lead deviation triage, investigations, and CAPA to ensure timely closure.
• Lead and develop a team of shift quality professionals.
• Support inspection readiness and regulatory audits.
• Collaborate cross-functionally with Manufacturing, QA, MSAT, Engineering, Validation, and Supply Chain.

Skills

QA leadership

cGMP compliance

Aseptic processing

Quality risk management

Data analytics

LEAN Six Sigma

Education

Bachelor's degree in Biology, Microbiology, Chemistry, Pharmaceutical Sciences, Engineering, or related discipline

Master's degree preferred

Tools

MES

LIMS

eQMS

Job description

Associate Director – Shift Quality Operations

General / Position Summary

The Associate Director - Shift Quality Operations is an advanced technical resource in the principles and application of quality assurance and compliance. The Associate Director provides quality leadership and oversight for manufacturing operations conducted across assigned shifts for cell therapy manufacturing. This role is responsible for ensuring ongoing compliance with cGMP, aseptic processing requirements, site quality systems, and regulatory expectations while enabling safe, reliable, and efficient manufacturing.

The position partners closely with Manufacturing, Quality Assurance, Quality Control, MSAT, Engineering, Validation, and Supply Chain to support batch execution, deviation management, investigations, line clearance, contamination control, and continuous improvement. The Associate Director also leads and develops a team of quality professionals providing real‑time shop floor quality oversight.

This On‑Site role is located at Vertex's VMC

Key Duties & Responsibilities

Quality Oversight

• Provide shift‑based QA oversight for aseptic manufacturing operations, including formulation, filling, inspection, and supporting activities as applicable.
• Ensure manufacturing activities are executed in compliance with cGMP, GDP, site procedures, and aseptic processing standards.
• Serve as the primary quality representative for escalating critical quality issues appropriately.
• Support batch disposition readiness through review of manufacturing documentation, events, and quality observations.
• Demonstrated understanding of digital quality systems, data management, automation, and emerging AI technologies within regulated GxP environments.
• Responsible for using platforms such as MES, LIMS, eQMS, data visualization tools, and advanced analytics to perform Quality oversight.

Aseptic Operations Support

• Oversee quality execution for critical aseptic operations, material flow and contamination control practices, line clearance, and cell therapy manufacturing including chain of custody and identity.
• Ensure adherence to Contamination Control Strategy (CCS) and aseptic behaviors on the manufacturing floor.
• Provide real‑time decision‑making support during quality events and atypical situations.

Deviation, Investigation, and CAPA Management

• Lead or support deviation triage, investigation, root cause analysis, impact assessments, and CAPA development.
• Ensure quality issues are documented, investigated, and closed in a timely and compliant manner.
• Identify recurring issues and drive sustainable improvements to prevent repeat events.
• Expertise in utilizing eQMS platforms for QMS activities.

Team Leadership

• Lead, coach, and develop a team of shift quality professionals.
• Establish clear goals, performance expectations, and development plans.
• Promote a culture of quality, accountability, inspection readiness, and continuous improvement.
• Ensure adequate shift coverage and effective handoff across shifts.

Inspection Readiness and Compliance

• Maintain a constant state of inspection readiness for aseptic manufacturing areas.
• Support internal audits, regulatory inspections, and client audits.
• Ensure observations are addressed promptly and effectively.

Cross‑Functional Collaboration

• Partner with site leadership and cross‑functional teams to support:
  • Production schedule adherence
  • Product quality
  • Operational excellence
  • Tech transfer/startup activities
  • Process improvements
  • Act as a trusted advisor on quality risk and compliance decisions.

Required Education Level

• Bachelor's degree in Biology, Microbiology, Chemistry, Pharmaceutical Sciences, Engineering, or related discipline required.
• Preferred master's degree or relevant comparable background.

Required Experience

• 8+ years of relevant industry experience such as manufacturing, quality assurance, and/or quality control in biotechnology/regulated pharmaceutical environment.
• 5+ years of experience supporting aseptic manufacturing, sterile operations, or parenteral production.
• Prior people leadership or supervisory experience strongly preferred.
• Experience with shop floor QA oversight in a commercial or late‑stage clinical manufacturing environment preferred.

Required Knowledge/Skills

• Strong knowledge of:
  • cGMP regulations
  • Aseptic processing principles
  • Annex 1, FDA sterile manufacturing expectations, and contamination control concepts
  • Deviation/CAPA/investigation systems
  • Batch record review
  • Risk management and quality systems
• Ability to assess quality risk in real time and make sound compliance‑based decisions.
• Ability to lead improvement projects – experience with Root Cause Analysis, data analytics, and other Operational Excellence experience, such as LEAN, DMAIC, Six Sigma.
• Excellent communication skills and a proven track record influencing/building/promoting a culture of Quality and Excellence.
• Critical thinking and problem solving skills.

Other Requirements

Up to 5% travel

Pay Range

153,900 – 230,900

Disclosure Statement

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.

Benefits

At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

On‑Site Designated (five days per week on‑site with ad hoc flexibility).

Flex Eligibility Status

In this On‑Site designated role, you will work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Contact Information

Application assistance: [e-mail]

Equal Employment Opportunity

Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.