Associate Director Program/Project Management Metrics Analytics & Performance (MAP), Hybrid

Merck; North Wales (Montgomery County); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Hybrid work arrangements

401(k) retirement benefits

Medical, dental, vision coverage

Job summary

Merck is seeking an Associate Director, Project Management in the MAP group to lead a portfolio of metrics/analytics projects across GCTO. You’ll oversee requirements, timelines, and releases, coordinate SIT/UAT, and collaborate with process owners and IT to ensure aligned, compliant SDLC documentation.

The role emphasizes leadership, stakeholder management, and continuous improvement in a hybrid, global environment with a strong emphasis on data-driven decision making.

Qualifications

• 8+ years of experience in IT Project Management.
• Knowledge of quality management and control tools.
• Ability to evaluate process implications of system changes and resolve conflicts.
• Ability to identify inputs/outputs driving business processes and technology dependencies.
• Strong skills with reporting tools (Qlik Sense, Power BI) and planning tools.

Responsibilities

• Lead project management for a portfolio of metrics/analytics projects.
• Collect, track, prioritize user requests for system upgrades or fixes.
• Manage timelines and resources across development and release cycles.
• Approve change requests and coordinate release planning with IT.
• Coordinate SIT and UAT, including test cases, issue tracking, and docs.
• Collaborate to develop business cases with process owners and IT.

Skills

IT Project Management

Test/QA awareness

Quality management tools

Requirements analysis

Communication & leadership

Reporting tools

Qlik Sense

Power BI

Data/analytics understanding

Education

Bachelor's Degree or higher

Tools

Qlik Sense

Power BI

SQL

Job description

Job Description

The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).

Responsibilities Include But Are Not Limited To

• Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
• Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
• Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT.
• Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
• Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
• Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
• Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
• Contribute to the ongoing development of processes related to access and support of all released tools
• Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
• Work with IT and support team to create user provisioning and deprovisioning process
• Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable

Education Minimum Requirement

• Bachelor's Degree or higher

Required - Experience And Skills

• 8+ years of experience in IT Project Management
• Basic understanding of System testing & providing training to user communities
• Knowledge quality management and control tools
• Critically evaluates process implications of system changes and deal with conflict and bring to resolution.
• Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
• Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools
• Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
• Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
• Leadership experience
• Proficient in MS Office
• Recognized as "team player"
• Committed to continuous improvement
• Analytical ability, good judgment, ability to multi-task & prioritize
• Strong verbal & written communication skills
• Ability to proficiently interact with all levels of management and exert influence to achieve results.
• Experienced with "getting things done" in a complex work environment

Preferred - Experience And Skills

• 5+ years of experience in clinical research/clinical development
• Knowledge of SQL or other database/query tools

clinicaltrialjobs

• Adaptability
• Clinical Data Management
• Communication Management
• Customer Service Leadership
• Driving Continuous Improvement
• Good Clinical Data Management Practice (GCDMP)
• Good Clinical Practice (GCP)
• Influencing Skills
• Mentoring Staff
• Prioritization
• Project Management
• Results-Oriented
• Software Development Life Cycle (SDLC)

Preferred Skills

• Conflict Management
• New Technology Integration
• Policy Compliance

Requirements

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights, EEOC GINA Supplement, We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

US And Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

1st - Day

Valid Driving License

No

Hazardous Material(s)

N/A

Job Posting End Date

10/14/2026

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R421840