Associate Director, Private Wealth Client Services

Cresset; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Annual incentive

Health, dental, vision benefits

401(k) retirement plan

Parking & transportation programs

Job summary

Cresset seeks an Associate Director, Private Wealth Client Services to lead onboarding and ongoing private banking services for UHNW clients. You will manage relationships across multi-custodial platforms, coordinate with portfolio managers, and ensure a superior client experience.

The role requires 5+ years in financial services, familiarity with Fidelity/Schwab, and a proactive, detail-oriented professional who can work independently in a dynamic environment while collaborating with CPAs and

Qualifications

• Bachelor’s degree in Business, Finance, or related field or equivalent industry experience.
• 5+ years’ financial services experience working with ultra-high net worth clients.
• Knowledge of Fidelity and Schwab custodial platforms a plus.
• Operate in a dynamic and fast-paced environment is essential.
• Approach problems with creativity, innovation, and tenacity.
• Possess a strong sense of urgency.

Responsibilities

• Manage client relationships on multi-custodial platforms.
• Serve as a primary lead for client onboarding, investment implementation, and private banking services.
• Create and implement customized onboarding experience for high net-worth clients.
• Transfer and reconcile assets from contra firms.
• Implement new investment strategies and hire managers as directed by advisor.
• Prepare client subscription and redemption documents related to alternative investments.
• Manage client billing (assign attributes, start/end dates, raising cash).
• Assist with client inquiries regarding inflow and outflows.
• Establish lines of credit/margin.
• Attend quarterly client portfolio review meetings as needed (FO).
• Serve as a liaison between Cresset and client CPAs and attorneys (FO).
• Manage tax document facilitation with client CPAs (FO).
• Identify new technology and opportunities to enhance client experience and promote internal scalability.

Skills

Relationship management

Strategic thinking

Multitasking

Communication

Discretion & ethics

Attention to detail

Team collaboration

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Salesforce

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Cresset is seeking an Associate Director, Private Wealth Client Services with 5+ years of experience managing the administrative and private banking needs for high net worth and ultra-high net worth clientele. The candidate will serve as a primary point of contact for clients and collaborate with a portfolio manager to build strong relationships and to drive retention and growth by providing a superior experience.

Primary Responsibilities:

• Manage client relationships on multi-custodial platforms
• Serve as a primary lead for client onboarding, investment implementation, and private banking services
• Create and implement customized onboarding experience for high net-worth clients
• Transfer and reconcile assets from contra firms
• Implement new investment strategies and hire managers as directed by advisor
• Prepare client subscription and redemption documents related to alternative investments
• Manage client billing (assign attributes, start/end dates, raising cash)
• Assist with client inquiries regarding inflow and outflows
• Establish lines of credit/margin
• Attend quarterly client portfolio review meetings as needed (FO)
• Serve as a liaison between Cresset and client CPA’s and attorneys (FO)
• Manage tax document facilitation with client CPA’s (FO)
• Identify new technology and opportunities to enhance client experience and promote internal scalability

Qualifications and Characteristics:

• Bachelor’s degree in Business, Finance, or a related field or equivalent industry experience
• 5+ plus years’ financial services experience working with ultra-high net worth clients
• Knowledge of Fidelity and Schwab custodial platforms a plus
• Operate in a dynamic and fast-paced environment is essential
• Approach problems with creativity, innovation, and tenacity
• Possess a strong sense of urgency
• Think strategically and operate independently
• Multitask to successfully manage multiple assignments simultaneously
• Evaluate and prioritize tasks to meet deadlines
• Organize and create structure for client relationships
• Collaborate and provide meaningful input to the team
• Adapt, improvise, and overcome challenges
• Quickly and efficiently process and absorb information
• Strong attention to detail to achieve thoroughness and accuracy when accomplishing a task
• Establish and maintain positive working relationships with clients, peers, CPAs, attorneys, and other professionals
• Proactively approach problem solving with strong decision-making capability
• Proven ability to handle confidential information with discretion and demonstrate the highest level of client service, ethics, and integrity
• Excellent communication skills, both written and verbal
• Proficient in the use of Salesforce, Microsoft Office programs including Word, Excel, PowerPoint and Outlook

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting base salary range: $100,000 - $125,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

*Disclosures related to awards, recognitions, and rankings available here.

Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.