Associate Director, PMO

EVERSANA INTOUCH; Chicago (IL); On-site; USD 130,000 - 190,000; Full time

Job summary

EVERSANA INTOUCH seeks an Associate Director, PMO to lead a frontline project management team, overseeing programs for major clients. You will drive strategic delivery, mentor staff, and ensure success across multiple projects with budget and timeline accountability.

You will shape onboarding plans, manage billability, and partner with clients on roadmaps while advancing PMO standards and risk management. This role emphasizes leadership, strategic thinking, and stakeholder collaboration.

Qualifications

• Bachelor’s degree or equivalent education plus professional experience required.
• 7+ years of relevant experience.
• Delivery and management of strategic projects and programs in an advertising agency environment.
• Ability to recognize when to step in and lead high-complexity and/or high-visibility projects.
• Program management knowledge and experience.
• Expert knowledge about how to execute all project types.
• Experience working with ambiguity and ability to mentor others in this grey area.
• Advanced risk management skills.
• Advanced stakeholder management skills.
• Advanced reporting and program-level financial management.
• Strong ability to pitch work and develop high-risk or complex estimates and timelines in a short timeframe with limited information (as delegated).
• Team building
• Strong mentor/coach
• Delegation skills
• Emotional intelligence
• Flexible
• Escalation management
• Delegation
• Problem-solving
• Ability to hold crucial conversations
• Ability to form strategic partnerships with stakeholders

Responsibilities

• Deliver and manage creative and strategic project/programs.
• Program and client-level staffing plans.
• Program and client reporting: health, status, risks, and key program milestones.
• Issue mitigation plan.
• Ensure the onboarding plan is defined and implemented.
• Responsible for billability of project management team.
• Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting.
• Issue and escalation root cause analysis.
• Facilitate retrospective meeting and share results with relevant stakeholders.
• Collaborate with portfolio team on client road map and improvement plans.
• Develop direct reports and serve in a coaching and mentoring role across the team.
• Enforce process adherence and actively manage resistance.
• Monitor consistent successes/challenges and propose opportunities for process and standards improvement.
• Review project work output and provide feedback.
• Manage and prioritize team workload.
• Manage team level goals and objectives to ensure successful outcomes across clients and projects.
• Manage team escalations.
• Proactively identify program level risk.
• Oversee program health (budget, scope, and timeline).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Skills

Project management

Team leadership

Stakeholder management

Risk management

Mentoring

Budget management

Client communication

Education

Bachelor’s degree or equivalent education

Job description

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—and healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

WHAT DOES AN ASSOCIATE DIRECTOR, PMO DO?

The Associate Director, PMO is a frontline manager for the project management team, supervising a staff that is responsible for managing projects that align with a specific program. Their primary role is in a strategic program management capacity, managing the project pipeline for a client or large brand. Associate Directors are well‑versed in all project delivery processes for technology and strategy projects and in PMO standards. This role is essential to the agency because Associate Directors are responsible for the growth and development of their team and accountable for successful delivery of projects within that team.

Essential Duties And Responsibilities

• Deliver and manage creative and strategic project/programs
• Program and client-level staffing plans
• Program and client reporting: health, status, risks, and key program milestones
• Issue mitigation plan
• Ensure the onboarding plan is defined and implemented
• Responsible for billability of project management team
• Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting
• Issue and escalation root cause analysis
• Facilitate retrospective meeting and share results with relevant stakeholders
• Collaborate with portfolio team on client road map and improvement plans
• Develop direct reports and serve in a coaching and mentoring role across the team
• Enforce process adherence and actively manage resistance
• Monitor consistent successes/challenges and propose opportunities for process and standards improvement
• Review project work output and provide feedback
• Manage and prioritize team workload
• Manage team level goals and objectives to ensure successful outcomes across clients and projects
• Manage team escalations
• Proactively identify program level risk
• Oversee program health (budget, scope, and timeline)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Qualifications

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree or equivalent education plus professional experience required
• 7+ years of relevant experience
• Delivery and management of strategic projects and programs in an advertising agency environment
• Ability to recognize when to step in and lead high-complexity and/or high-visibility projects
• Program management knowledge and experience
• Expert knowledge about how to execute all project types
• Experience working with ambiguity and ability to mentor others in this grey area
• Advanced risk management skills
• Advanced stakeholder management skills
• Advanced reporting and program-level financial management
• Strong ability to pitch work and develop high-risk or complex estimates and timelines in a short timeframe with limited information (as delegated)
• Team building
• Strong mentor/coach
• Delegation skills
• Emotional intelligence
• Flexible
• Escalation management
• Delegation
• Problem-solving
• Ability to hold crucial conversations
• Ability to form strategic partnerships with stakeholders

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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