Associate Director, Patient Services Hub Leader

Axsome Therapeutics, Inc.; New York (NY); On-site; USD 155,000 - 185,000; Full time

Benefits offered by this job

Annual bonus

Equity

Generous benefits package

Job summary

Axsome Therapeutics, Inc. is seeking an Associate Director, Patient Services to establish and grow a new Patient Services Hub at its New York City headquarters.

This role requires a strong leader to build and manage the hub team, collaborate across Market Access, and drive continuous improvement in a fast-paced environment. The role reports to the Director, Patient Services, with on-site work required at least three days per week.

Qualifications

• Bachelor’s Degree and 7+ years of experience in Patient Service HUB management within the biotech industry.
• Experience in leading patient support (HUB) programs and leading complex product launches within the patient support space.
• Experience in managing complex and dynamic projects, programs, and teams across a fast‑paced environment.
• Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles.

Responsibilities

• Support in the design, development, and implementation of the Patient Services Hub, including workflow creation, process optimization, and technology integration.
• Develop and implement strategies to continually enhance the patient & provider experience and address patient needs effectively through benchmarking and ATU research.
• Ensure compliance with regulatory requirements and HIPAA policies.
• Act as the HUB administrator and operations lead for Patient Services, ensuring high standards of service delivery.
• Develop and monitor KPIs to assess program effectiveness and identify areas for improvement.
• Analyze processes and provide recommendations to improve efficiency and reduce costs while maintaining quality.
• Plan and deliver training programs for Hub staff and internal teams on new procedures and systems.
• Develop metrics to measure Hub performance, patient satisfaction, and program effectiveness.
• Monitor Hub performance data and implement corrective actions as needed.
• Collaborate with Field Reimbursement Managers and Market Access leadership across the portfolio.

Skills

Patient Services Hub

Biotech experience

Project leadership

On-site

Education

Bachelor's Degree

Job description

Axsome Therapeutics, Inc. is seeking an Associate Director, Patient Services to establish and grow a new Patient Services Hub at its New York City headquarters.

This role requires a strong leader to build and manage the hub team, collaborate across Market Access, and drive continuous improvement in a fast-paced environment. The role reports to the Director, Patient Services, with on-site work required at least three days per week.