Associate Director, Patient Services and HUB Liaison

Belite Bio, Inc.; United States; Vor Ort; USD 190.000 - 205.000; Vollzeit

Zusammenfassung

Belite Bio, Inc. seeks an Associate Director, Patient Services and HUB Liaison in the United States to lead the integrated HUB program with our partner and shape patient access and provider support for rare disease therapies.

You will build and oversee HUB operations, develop strategies with Market Access, Patient Support and commercial teams, manage the HUB partner, and monitor KPIs to meet performance targets while ensuring PHI compliance and rapid patient enrollment.

Qualifikationen

• 10 years in biotech/pharma with 5+ years in specialty pharmacy or HUB operations.
• Experience with rare diseases; retina experience preferred.
• Proven ability to launch new products in fast-growth settings.
• Strong cross-functional collaboration and strategic problem solving.

Aufgaben

• Lead onboarding, training and management of Belite Bio’s HUB partner.
• Develop and execute patient services and HUB strategies.
• Collaborate with Market Access, Patient Support and commercial teams.
• Monitor KPIs and optimize HUB engagement and patient access.
• Ensure documentation and PHI compliance in HUB operations.

Kenntnisse

Commercial biotech/pharma experience

Specialty pharmacy

Patient services management

HUB operations

Channel operations

Analytical decision-making

Cross-functional collaboration

CRM software

Ausbildung

Bachelor’s degree

MBA or advanced degree

Healthcare degree a plus

Tools

CRM software

Jobbeschreibung

Belite Bio is a clinical-stage biopharmaceutical drug development company focused on advancing novel therapeutics targeting retinal degenerative eye diseases with significant unmet medical needs. Built on our proprietary Retinol Binding Protein 4 (RBP4) IP portfolio, our clinical pipeline includes Tinlarebant (LBS-008), an oral therapy currently in late-stage clinical trials (including the Phase 3 DRAGON and PHOENIX studies) for Stargardt disease (STGD1) and Geographic Atrophy (GA) in dry AMD.

At Belite Bio, we are dedicated to developing innovative solutions to treat untreatable conditions and prevent vision loss in patients worldwide. As an early-stage company, we value entrepreneurial thinking, collaboration, accountability and the ability to thrive in fast moving environments.

The Associate Director, Patient Services and HUB Liaison will be responsible for developing, training and providing oversight to the operational infrastructure and integrated HUB design between the Orsini HUB and Belite Bio. This individual will have a strong understanding of the product access and support needs of patients and healthcare providers in rare disease and/or specialty product markets, as well as payor/reimbursement dynamics. This individual will be responsible for contributing to the development of patient and provider services and overseeing operational execution of the integrated HUB. This role will interact closely with marketing, market access, supply chain, sales and commercial operations. As such, this individual must have a keen understanding of each function and a strong collaborative orientation.

Key Responsibilities

• Collaborate with Market Access, Patient Support Services and commercial leadership to support key initiatives related to payor reimbursement, patient services and corporate goals.
• Partner with Market Access and Patient Support Services to understand key market dynamics with regards to the insurance prior authorization approval process, payers, and reimbursement.
• Act as Subject Matter Expert (SME) on Patient Support Service and HUB Operations.
• Develop and execute Patient Support Service and HUB strategies and tactics.
• Lead the onboarding, training and management of Belite Bio’s HUB partner.
• Develop and monitor KPIs to ensure all channel partners meet or exceed performance expectations.
• Actively participate in the integration and maintenance of support resources for Market Access and Patient Support teams (insights reports, communication tools, etc.).
• Work with legal and compliance regarding review of changes or exceptions to Patient Support Service or HUB programs and oversee changes that impact the HUB.
• Participate as needed in Specialty Pharmacy QBRs business reviews, internal planning meetings, and applicable industry conferences.
• Ensure all appropriate documentation is maintained with regards to pharmacy related SOPs.
• Ensure alignment of Patient Services and HUB activities with brand strategies and field team priorities.
• Oversee daily monitoring of patient status changes within CRM and follow-up with internal stakeholders and the specialty pharmacy.
• Ensure compliance with regards to the use of PHI obtained by the pharmacy via the Belite Bio consent from patients.
• Use analytics to evaluate performance, identify gaps, and recommend action plans to optimize HUB engagement and patient access.
• Provide operational insight to various internal stakeholders with regards to Specialty Pharmacy HUB data.
• Maintain a high degree of customer focus.
• Demonstrate the highest degree of compliance and integrity.

Qualifications

• Bachelor’s degree required; MBA or other advanced degree preferred or an equivalent combination of education and experience; health care degree a plus.
• 10 years of commercial experience in biotech/pharmaceutical industry with at least 5+ years of experience in specialty pharmacy, patient services, HUB Operations, or pharmaceutical channel operations.
• Relevant experience in rare disease categories required and retina experience preferred.
• Relevant experience with new product launches required.
• Demonstrated ability to operate in a fast-paced, high-growth environment with the ability to plan, organize and prioritize multiple tasks.
• Creative thinker; self-directed; able to develop a plan, gain alignment, and execute.
• Highly collaborative; flexible and can work easily across functions; comfortable leaning into all aspects of a commercial business and making recommendations to optimize company or team approach.
• Can build and maintain strong customer and partner relationships, resolve problems, handle conflict, and make effective decisions under pressure.
• Analytical skills: must have demonstrated ability to use data to drive strategic decision-making.
• Strong ability to handle novel and diverse work problems and identify and resolve critical issues on a daily basis with the HUB, particularly at launch.

Equal Employment Opportunity & Accommodations

Belite Bio provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Belite Bio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or interviewing process due to a medical condition or disability, please contact human resources to let us know the nature of your request.

Salary Disclosure

Pay Range: $190,000 - $205,000 USD (Salary offered will depend on candidate location, market rate adjustments, skills, and relevant experience).

Belite Bio provides a competitive total compensation package that includes base salary, annual incentive bonuses, equity participation, and a full benefit package (health, dental, vision, 401(k), and paid time off).