Associate Director, Patient Engagement

CSL Plasma; King of Prussia (PA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

CSL Plasma is seeking an Associate Director, Patient Engagement Lead to embed patient voices in every phase of drug development. You will advise study teams, influence protocol design, and coordinate with sites and advocacy groups to improve recruitment and retention.

You will also represent CSL externally and leverage data to drive program improvements. The role requires significant clinical research experience, direct site/patient engagement experience, and strong ICH/GCP knowledge, with the

Qualifications

• Significant clinical research experience in the pharmaceutical industry.
• Direct experience in site and patient engagement.
• Strong understanding of ICH guidelines and GCP.
• Ability to influence and resolve conflict in a matrix environment; mentor peers.
• Excellent project management across multiple concurrent programmes.

Responsibilities

• Advise study teams on patient perspectives to inform protocol design, recruitment and retention.
• Represent CSL externally and use data to show what works and what needs to change.
• Build relationships with patient advocacy groups, caregivers and trial participants; inform protocol design and trial communications.
• Advise study teams on patient needs, site expectations and regional healthcare dynamics.
• Lead initiatives that embed patient engagement into trial planning and recruitment/retention strategies.
• Develop and implement site engagement strategies with Site Engagement Leads for long-term partnerships with trial sites and healthcare institutions.
• Represent CSL in external forums and align engagement with Medical Affairs and external partners.
• Travel: Some travel is expected to attend external forums and meetings with patient groups and sites.

Skills

Clinical research experience

Site engagement

ICH-GCP familiarity

Stakeholder management

Mentoring

Job description

Associate Director, Patient Engagement Lead

Nothing About Us Without Us At CSL, we believe that patients are more than participants in clinical research. They are partners in the development of life-changing therapies. Our Patient Engagement team is dedicated to ensuring that the patient voice is embedded throughout the drug development journey, helping us design clinical programs that are more meaningful, accessible, and responsive to the needs of those we serve.

Hybrid based (3 days a week office) in Maidenhead (UK)

What You'll Be Responsible For

• You will act as an advisor to study teams, turning insight from patients, caregivers, advocacy groups and sites into practical decisions on protocol design, recruitment and retention.
• You will also represent CSL externally and use data to show what is working and what needs to change.
• Build and maintain relationships with patient advocacy groups, caregivers and trial participants, and use what you learn to inform protocol design and trial communications
• Advise study teams on patient needs, site expectations and regional healthcare dynamics
• Lead initiatives that build patient engagement into trial planning, recruitment and retention strategies
• Develop and implement site engagement strategies with Site Engagement Leads, aimed at long-term partnerships with trial sites and healthcare institutions
• Represent CSL in external forums, making the case for patient- and site-centric clinical research, and align engagement work with Medical Affairs and external partners

Travel: Some travel is expected, including attendance at external forums and meetings with patient groups and sites.

Experience Required

• Significant relevant clinical research experience in the pharmaceutical industry
• Direct experience in site and patient engagement
• Thorough understanding of drug development and every stage of a clinical trial, from protocol development to clinical study report, and how each stage affects patients and sites
• Extensive knowledge of ICH guidelines and GCP, and the ability to review and assess clinical data and complex scientific concepts
• Proven ability to influence and resolve conflict in a matrix environment, and to mentor and coach peers
• Strong project management skills across multiple concurrent programmes, with sound judgement in dealings with external parties