Associate Director - OS

Colorado Coalition for the Homeless; Denver (CO); Vor Ort; USD 95.000 - 120.000; Vollzeit

Zusammenfassung

Colorado Coalition for the Homeless is seeking an Associate Director to coordinate overall program operations, with a focus on recovery-oriented services such as transitional housing, behavioral health, education, and community reintegration.

You will supervise staff, collaborate with health centers and community partners, and ensure compliance with federal and state regulations while advancing the coalition’s mission to end homelessness and support lasting recovery.

Qualifikationen

• Master's degree in behavioral science or related field preferred.
• 5+ years’ experience in program development and management in related services.
• Experience with homelessness and recovery supports preferred.

Aufgaben

• Create a trauma-informed, culturally competent environment across the program.
• Collaborate with on-site health centers, detox providers, and housing teams to integrate services.
• Manage department budgets and assist in strategic planning.
• Set staff objectives and ensure alignment with grants and reporting requirements.
• Supervise Program Managers and staff with development and coaching.
• Develop evidence-based program operations and policies for quality care.
• Coordinate with community partners to ensure coordinated services and regulatory compliance.
• Respond to crises and client grievances in a trauma-informed manner.
• Maintain accurate records and adapt to system upgrades as required.
• Perform other duties as assigned.

Kenntnisse

Leadership

Trauma-informed care

Collaboration

Budget management

Program development

Regulatory compliance

Grant reporting

Staff supervision

HMIS

Microsoft Office

Community partnership

Ausbildung

Master's degree

LSW/LSCW/LPC/CAC III/LAC preferred

Tools

HMIS

Microsoft Office Suite

Jobbeschreibung

Position Summary

The Associate Director works closely with the Program Director to coordinate overall program operations, serving on both the leadership team of the department and broader organizational teams. This role focuses on designing and implementing recovery-oriented services such as transitional housing, behavioral health, education, and community reintegration. Key responsibilities include collaborating with multiple agencies and community partners, ensuring compliance with federal and state regulations, developing goals & objectives to achieve the Coalitions mission, and supervising program staff to deliver integrated, comprehensive care across our programs.

Duties/Responsibilities (Essential Functions)

• Works to create a supportive working environment that encourages trauma-informed and culturally competent interactions that build collaboration and create a kind and respectful atmosphere throughout the program.
• Collaborates with the on-site Coalition Federally Qualified Health Center (FQHC), detox provider, and property management team to ensure seamless integration of safety, healthcare, recovery, and transitional housing services.
• Manages department budgets for respective programs & assists in strategic planning to ensure continuum of care.
• Responsible for setting performance objectives for staff to meet and assisting with determining department goals, as well as grant requirements and other reporting data quality.
• Supervises Program Managers & team to provide development, coaching, mentorship, and ongoing support in alignment with department goals and client outcomes.
• Assists in the development of program operations, policies, and services that are evidence based to meet quality standards & care.
• Works collaboratively with community partners & internal coalition teams to ensure coordinated and comprehensive services, including all regulatory compliance including reports to grantors and partners, as required by law and/or payor sources.
• Responds to crises & client grievances in a trauma-informed, empathetic, and safety-focused manner, drawing on training in de-escalation and best practices.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Perform other duties as assigned.

Education, Experience and Job Competencies

• Education
  • Master's degree in behavioral science or related fields highly preferred.
  • LSW/LSCW/LPC/CAC III/LAC preferred.
• Experience
  • Minimum of 5 years’ experience with program development and knowledge of working with substance use disorders and co-occurring disorders.
  • Minimum of 5 years' experience in management/supervisory experience required.
  • Experience working with people experiencing homelessness or at-risk populations preferred. Experience in community-based recovery support, mental health, and substance use disorders preferred.
• Job Competencies
  • Proven ability to provide vision, leadership, motivation, and supervision of diverse staff.
  • Experience with designing, implementing, and evaluating housing and supportive services programs utilizing evidence-based best practices.
  • Computer skills necessary to accomplish duties including core competency in HMIS and Microsoft Office Suite.
  • High degree of knowledge and experience working with individuals who are homeless.
  • Must embrace the mission and philosophy of recovery and client-centered services.
  • Must be able to manage multiple projects in a dynamic environment with respective stakeholders.
  • Must be able to adhere to process protocol.
  • Must be able to remain calm, think clearly, and apply sound judgement in high-pressure situations.

Department Overview & Requirements

The Ridgeview Project will serve as a recovery center dedicated to individuals who have or are currently facing homelessness, focusing on providing a whole-person recovery experience, The goal is to offer sobriety and recovery services, grounded in Trauma-Informed Care, while promoting community integration and wellness. The Associate Director role involves coordinating program operations, collaborating with leadership teams, and ensuring comprehensive services to help individuals with substance use disorders end the cycle of homelessness and achieve lasting recovery. This facility operates 24/7, 7 days a week and will require variable hours that may include nights & weekends with availability to respond to emergencies/crises as needed.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

• Must be able to write, type and use telephones, cellphone and online phone.
• Moves throughout buildings & community sites to interact with clients, staff, and community partners.
• Moves equipment and/or client belongings weighing up to 50 pounds.
• Must be able to write, type and use telephones, cellphone and online phone.
• Must be able to access and interpret information from computer screens and printed materials.
• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Working Conditions

• Works primarily on-site in a climate-controlled environment with frequent interpersonal interaction in diverse settings.
• Collaborates effectively with colleagues through adaptability to work in both team and individual settings to achieve shared goals.
• Routinely exposed to unpleasant odors, noxious fumes, excessive noise, and bugs/pests.
• Exposure to direct and vicarious trauma including escalated behavior, substance use, death, mental health disorders.
• Travel to other sites within Colorado may be required as business dictates.
• Business operations may continue in various weather conditions, including snow, extreme cold, hot, and other potentially severe conditions.