Associate Director of Operations

Bee Line; Littleton (CO); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Support, Inc. is seeking a Residential Operations Manager in Colorado to lead an interdisciplinary team delivering community-based services.

You will oversee case coordination, nursing and clinical staff, while guiding performance and outcomes in a compliant setting. With 4–10 years of related experience and a Bachelor’s degree (Master’s preferred), you will drive sustainable systems and quality service delivery.

Formación

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience.
• Master’s degree (M.A.) or equivalent preferred.
• An ideal candidate will have the skills to provide leadership and management to a team of professionals.
• Must be capable of building sustainable systems and processes to improve organizational performance.
• Willing to grow professionally and enable the growth of individuals around them.

Responsabilidades

• Implementation and forward progress of customer care plans
• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
• Management of independent contractors working in the field as an extension of the interdisciplinary team
• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
• Focus on customer relations to retain customers and grow customer base
• Seeks the opportunity to implement innovation in service delivery
• Supports and implements processes that seek to improve service delivery and maximize efficiencies
• Attends the Management Team meetings regularly
• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.
• Develop and monitor the department’s budget
• Arranges for recruitment, assignment, and training of appropriate personnel
• Establishes standards for accountability and consistency of all departmental functions and staff
• May perform other duties as assigned.

Conocimientos

Leadership

Management

Budgeting

Communication

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Company Summary

Exciting opportunity to join a progressive and growing organization serving individuals with developmental disabilities of all ages. Support, Inc. has provided community-based solutions for 30 years and serves the entire front range of Colorado.

Department

Residential

Reports to

Director of Operation

Position Type

Full-Time

Compensation

$50,000 - $65,000

Company Summary

Exciting opportunity to join a progressive and growing organization serving individuals with developmental disabilities of all ages. Support, Inc. has provided community-based solutions for 30 years and serves the entire front range of Colorado. Our mission is to serve our constituents and customers in innovative and cost-effective ways, and to provide the very best in community based residential and day services. We strive to serve people in a way that honors choice making, health and safety, being part of the community, individual relationships, and a positive picture of the future. For more information about our company, please visit us online at www.supportinc.com

Position Summary

Manages an interdisciplinary team of professionals to achieve high quality service delivery in a community healthcare environment including case coordination, nursing, and clinical staff. Provides leadership and management to continually improve performance, customer outcomes, and growth in services. Ensures that all functions of the department are operating efficiently and effectively and in accordance with regulations, company policy, and best practices. Participates as a member of the Management Team to establish and meet short and long-term strategic goals. This is an exempt, benefit eligible, full-time position (4/10’s: Monday through Thursday) with some flexibility. Salary may depend on a combination of related experience and industry knowledge.

Essential Duties And Responsibilities

• Implementation and forward progress of customer care plans


• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer


• Management of independent contractors working in the field as an extension of the interdisciplinary team


• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators


• Focus on customer relations to retain customers and grow customer base


• Seeks the opportunity to implement innovation in service delivery


• Supports and implements processes that seek to improve service delivery and maximize efficiencies


• Attends the Management Team meetings regularly


• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services.


• Develop and monitor the department’s budget


• Arranges for recruitment, assignment, and training of appropriate personnel


• Establishes standards for accountability and consistency of all departmental functions and staff

Supervisory Responsibilities

• Manages a diverse group of staff who also may supervise contractors and other care providers.


• Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws.


• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


• Must have high integrity, act as a role model for direct reports, and have strong management/leadership skills.

May perform other duties as assigned.

Qualifications

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience.


• Master’s degree (M.A.) or equivalent preferred


• An ideal candidate will have the skills to provide leadership and management to a team of professionals.


• Must be capable of building sustainable systems and processes to improve organizational performance.


• Willing to grow professionally and enable the growth of individuals around them.

Support, Inc. is an Equal Opportunity Employer. M/F/D/V

We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.