Associate Director of Development, Donor Relations

1200 The General Hospital Corporation; Somerville (MA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Mass General Brigham’s Development Office seeks a donor relations professional to manage fund requests, data, and reports, collaborating with ISM and Finance. This role supports stewardship and compliance across endowment and current-use funds in a hybrid work setting.

Applicants should have a bachelor’s degree and 5–7 years in fundraising, with proficiency in CRM systems and strong communication skills. The position offers a competitive salary and benefits in a mission-driven environment.

Qualifications

• Bachelor’s degree required.
• 5–7 years of related fundraising experience.
• Experience with CRM fundraising databases is preferred.
• Strong interpersonal skills and ability to manage confidential information.

Responsibilities

• Manages the Donor Relations team’s inbound fund requests and inquiries; serves as the primary contact for fund data, list, and report requests.
• Ensures philanthropic funds are spent appropriately and in compliance with fund terms.
• Contributes to resolving complex fund administration issues in collaboration with MGB Finance and other stakeholders.
• Collaborates on process improvements and technology solutions across financial reporting, fund management, and compliance activities.
• Tracks and audits fund terms, maturities, and expenditures for new and existing funds.
• Assists with special projects such as auditing reinvesting endowments and compiling financial information for gift proposals.
• Produces formal financial reports for donors on current-use and endowment funds, and develops bespoke reports for top donors.
• Develops stewardship metrics to inform best practices, in collaboration with the Director.
• Participates in professional development opportunities and internal volunteer roles.
• Contributes to maintaining positive office morale during high work volume.

Skills

Organizational skills

Time management

Project management

Verbal and written communication

Collaboration

Attention to detail

Problem solving

Professionalism

Relationship building

Self-awareness / work style

Education

Bachelor's degree

Tools

Blackbaud CRM

Ovrture

Zoom

Microsoft Teams

Job description

Job Summary

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine.

The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

Responsibilities

• Manages the Donor Relations team’s inbound fund requests and inquiries; serves as the primary contact for fund data, list, and report requests. Partners closely with the Information Systems Management (ISM) team to ensure data integrity and manage uploads to the donor database.


• Ensures philanthropic funds are spent appropriately and in compliance with fund terms, in collaboration with MGB Finance, department and institute administrators and leadership, frontline fundraisers, and donor relations colleagues.


• Contributes to resolving complex fund administration issues in collaboration with MGB Finance, relevant administrators, and the Office of General Counsel, as applicable.


• Collaborates on process improvements and technology solutions across financial reporting, fund management, and compliance activities.


• Tracks and audits fund terms, maturities, and expenditures for new and existing funds. Recommends funds for inclusion in or removal from stewardship, based on research and analysis.


• Assists with special projects such as auditing reinvesting endowments, reviewing gifts held in the Development Office Suspense Fund, and compiling financial information from multiple sources for gift proposals.


• Produces formal financial reports for donors on current-use and endowment funds, including significant utilization of the digital stewardship reporting platform (Ovrture); as well as developing bespoke financial reports for top donors, requiring research on complex funds, gifts, and expenditures. Provides high-quality customer service by educating colleagues and donors on financial topics (e.g., endowment structure, MGB Finance policies, fund expenditures). Serves as a subject matter expert, responds to inquiries, and leads presentations, workshops, and communications.


• Develops stewardship metrics to inform best practices, in collaboration with Director.


• Participates in professional development opportunities, including internal volunteer or job shadowing roles when appropriate.


• Contributes to maintaining positive office morale, even in the face of high work volume and challenging periods.

Qualifications

Qualifications Bachelor’s degree required and 5-7 years of related experience.

• Organizational, time management and project management skills


• Strong verbal and written communication skills


• Adaptability and flexibility in times of shifting priorities


• Ability to work collaboratively with diverse audiences


• Creativity and high levels of energy and enthusiasm


• Commitment to adopting best practices and maximizing efficiency


• Command of Word, PowerPoint, Excel and Outlook


• Competency using videoconferencing platforms (Zoom and Microsoft Teams preferred)


• Attention to detail


• Problem solving skills


• Professionalism and a strong work ethic


• Awareness of personal work styles in self and others


• Inclination to build relationships with people inside and outside of the organization


• Sound and thoughtful judgement and care in dealing with confidential information


• Proficiency with Blackbaud CRM or similar CRM fundraising database


• Familiarity with Ovrture, or a similar digital reporting platform, a plus

Additional Job Details (if applicable)

The target salary range for this position is $90,000 - $105,000. Final offers will be based on the candidate's experience and internal equity.

Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.